William Walsh
Peabody,United States
Summary
Experienced and results-driven professional with a strong background in customer service, team leadership, and problem-solving. Proficient in Python with hands-on experience developing custom solutions, including streamlining inventory management systems. Demonstrated success leading large teams at Starbucks while maintaining high standards of cleanliness, product quality, and customer satisfaction in fast-paced, high-volume environments. Skilled barista with deep knowledge of coffee and brewing techniques, known for consistently exceeding expectations through exceptional communication, composure under pressure, and a collaborative mindset.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Starbucks Barista
Starbucks
Danvers, United States
11.2022 - Current
- Prepared a variety of specialty coffee and beverage orders accurately and efficiently according to recipes in a fast-paced environment
- Provided high-quality customer service, including taking orders, handling payments, and resolving customer inquiries
- Maintained store cleanliness, sanitation, and organization standards
- Collaborated with team members to ensure smooth shift operations and positive customer experiences
- Developed custom spreadsheet solutions to optimize inventory management processes
Indie Game Developer (Self-employed)
Personal Projects
06.2021 - Current
- Developed 3 small-scale indie games using Unity Engine and C#, implementing core gameplay mechanics and UI systems
- Created and optimized 2D/3D game assets using Blender and Adobe tools
- Troubleshot and resolved complex coding issues to ensure smooth gameplay experience
- Published games on itch.io platform and implemented player feedback in ongoing updates
- Collaborated with online community members for testing and quality assurance
Data Entry Specialist (Freelance)
Upwork
02.2021 - Current
- Entered and verified data accurately for over 15 clients across various industries, including tech startups and gaming companies
- Created Python scripts to automate repetitive data entry tasks, increasing productivity by 40%
- Investigated and resolved data discrepancies promptly, ensuring data integrity
- Managed sensitive and confidential information according to client specifications
- Met project deadlines consistently through effective time management and prioritization
Private First Class
United States Army
, United States
03.2017 - 03.2022
- Operated and maintained various military vehicles for transporting personnel and cargo
- Developed and implemented a logistics tracking system that improved operational efficiency by 30%
- Led a team of 5 personnel in technical maintenance operations, ensuring 100% operational readiness
- Maintained 100% accountability of transported equipment valued at over $2 million
- Received commendation for technical innovation in field logistics operations
Tech Repair Technician
Salem Techsperts
Salem, United States
08.2019 - 02.2021
- Diagnosed and repaired hardware and software issues for PCs, Apple desktops/laptops, iPhones, and iPads
- Provided in-store technical support and customer service, explaining technical issues clearly
- Assembled, configured, and tested custom gaming PCs based on client requirements
- Managed repair tickets and documented service actions accurately
- Developed a local database system using SQL to track customer repairs and inventory
Mover / Driver
TWO MEN AND A TRUCK
Wilmington, United States
01.2020 - 06.2020
- Safely loaded, transported, and unloaded household goods for residential customers, ensuring property protection
- Operated box trucks along designated routes, adhering to schedules and traffic laws
- Performed daily truck inspections and maintained inventory of moving equipment
- Communicated professionally with customers throughout the moving process and handled paperwork/payments
Armored Service Technician
Loomis
Wakefield, United States
06.2019 - 01.2020
- Operated armored vehicles for the secure transport of cash, coin, and other valuables for financial institutions and businesses
- Strictly adhered to all security procedures during pick-up, transit, and delivery to mitigate risk
- Loaded and unloaded valuables, maintaining accurate logs and balancing counts
- Collaborated effectively with crew members to ensure safety and operational efficiency
Education
Unity Game Developer Certification - Comprehensive training in Unity game engine, C# programming, and game design principles
Unity Game Developer Certification Program
Online01-2021
Certification - Completed Web Development and JavaScript Algorithms certification tracks
freeCodeCamp
Online01-2021
Skills
- Problem solving and troubleshooting
- Attention to detail
- Technical support and desktop assistance
- Programming languages: Python, JavaScript, HTML, CSS
- Version control with Git
- Game design principles
- Microsoft Windows and iOS proficiency
- Agile development practices
- Visual Studio Code expertise
- Customer service and relations
- Time management skills
- Team collaboration strategies
- Documentation and project management techniques
- Effective communication skills
- Adaptability in dynamic environments
Certification
- Driver's License - Massachusetts, Class D
- Unity Certified Developer - Associate Level (2021)
- CompTIA A+ Certification (2020)
- Python Programming Certification - Codecademy (2021)
Projects
Dungeon Explorer RPG, 2D role-playing game developed in Unity with procedurally generated dungeons and inventory system, Unity, C#, Photoshop, github.com/wwalsh/dungeon-explorer Weather Dashboard, Web application displaying real-time weather data from multiple APIs with interactive maps, JavaScript, HTML5, CSS3, REST APIs, github.com/wwalsh/weather-app Inventory Management System, Python application for small businesses to track inventory with database integration, Python, SQLite, Tkinter, github.com/wwalsh/inventory-manager
Military Service
United States Army, United States, Private First Class, 88M Motor Transport Operator, 03/17 - 03/22, Operated and maintained various military vehicles for transporting personnel and cargo, Developed and implemented a logistics tracking system that improved operational efficiency by 30%, Led a team of 5 personnel in technical maintenance operations, ensuring 100% operational readiness, Maintained 100% accountability of transported equipment valued at over $2 million, Received commendation for technical innovation in field logistics operations
Timeline
Starbucks Barista
Starbucks
11.2022 - Current
Indie Game Developer (Self-employed)
Personal Projects
06.2021 - Current
Data Entry Specialist (Freelance)
Upwork
02.2021 - Current
Mover / Driver
TWO MEN AND A TRUCK
01.2020 - 06.2020
Tech Repair Technician
Salem Techsperts
08.2019 - 02.2021
Armored Service Technician
Loomis
06.2019 - 01.2020
Private First Class
United States Army
03.2017 - 03.2022
Unity Game Developer Certification - Comprehensive training in Unity game engine, C# programming, and game design principles
Unity Game Developer Certification Program
Certification - Completed Web Development and JavaScript Algorithms certification tracks
freeCodeCamp