William Wehrle
Vail,AZ
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
1
1
Certification
Work History
MANAGER, MAP OPERATIONS
TuSimple
01.2022 - 02.2023
- Collected raw data for Map Production team to produce maps for Autonomous Semi Truck system
- Route planning and logistics for mapping team and expansion of routes used
- Vehicle maintenance for Mapping Vehicle
- Continued to build up a fleet of Mapping Vehicles and hired the team for the new location in TX
- Personnel and Equipment management for multi-state locations.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades.
MAP COLLECTION ENGINEER III
TuSimple
09.2021 - 01.2022
- Collected raw data for Map Production team to produce maps for Autonomous Semi Truck system
- Responded to technical concerns quickly and effectively devised solutions.
- Route planning and logistics for mapping team
- Vehicle maintenance for Mapping Vehicle
- Built up fleet of Mapping Vehicles and opened new location in TX.
- Participated in formal internal design reviews of proposed products and components, providing input on potential technical improvements.
MAP COLLECTION ENGINEER II
TuSimple
07.2020 - 09.2021
- Collected raw data for Map Production team to produce maps for Autonomous Semi Truck system.
- Route planning and logistics for mapping team.
- Vehicle maintenance for Mapping Vehicle.
- Conducted research to test and analyze feasibility, design, operation and performance of equipment, components and systems.
- Followed up with external contractors, project owners and other stakeholders to gather information and resolve issues.
MAP COLLECTION ENGINEER
TuSimple
08.2019 - 07.2020
- Collected raw data for Map Production team to produce maps for Autonomous Semi Truck system.
- Route planning and logistics for mapping team.
- Vehicle maintenance for Mapping vehicles.
- Established and maintained best practices on maintenance management measures by routinely reviewing and updating Mapping standards.
VEHICLE TEST ENGINNER
Aerotek: Working For TuSimple
03.2019 - 08.2019
- Conducted Autonomous Vehicle testing on software and Hardware in the Tucson area.
- Perform checklists to ensure vehicle is ready to be safely operated on public streets while testing various hardware and software on test vehicle.
- Provide feedback to developers on how test platform behaved while operating in autonomous mode.
- Keeping vehicle, myself, and others safe while testing.
- Troubleshoot and diagnosed system equipment issues, quickly made plans for repairs, and monitored use to rectify issues.
- Tested newly installed systems using Software closely monitoring functionality and adherence to operating specifications.
CHAUFFEUR VEHICLE OPERATOR
Adecco: Working For Waymo
03.2017 - 03.2019
- Conduct Autonomous Vehicle Canary Software and Hardware testing in Phoenix and Detroit areas.
- Perform checklists to ensure vehicle is ready to be safely operated on public streets while testing various hardware and software on test vehicle.
- Provide feedback to developers on how test platform behaved while operating in autonomous mode.
- Perform mapping missions to increase mapped area vehicles can operate in.
- I have logged over 35,000 autonomous miles with the program.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating conditions.
SERVICE WRITER
Superstition Harley-Davidson
03.2014 - 11.2016
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into Talon database to track job status.
- Presented different repair options to customers to help each person make appropriate choices.
- Consulted with customers to assess service requirements and produce accurate orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Communicated professionally with colleagues, freelancers, and clients.
CUSTOMER SERVICE REPRESENTATIVE
General Dynamic Information Technology
08.2013 - 03.2014
- Assisted customers with Affordable Care Act application.
- Took inbound calls and made assigned outbound calls assigned.
- Remedied application issues with customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
CUSTOMER SERVICE REPRESENTATIVE
General Dynamic Information Technology
02.2013 - 08.2013
- Took inbound calls to assist customers with information on how to get a U.S Passport.
- Forward calls to next level for applications in the system, so a higher-level agent could assist them.
- Forward calls to passport agents to set appointments for emergency Passports.
- Assisted with closing the call center when contract expired.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
SUPERVISOR, INFORMATION TECHNOLOGY SPECIALIST
Arizona Air National Guard
04.2005 - 12.2012
- Supervised Communications Branch personnel for the 161st Air Refueling Wing.
- Administered budget of over a quarter million dollars for the Communications Flight.
- Provided Telephony, Computer, Network, Information, Plans, and Information Security services to the Base.
- Ensured compliance with United States Air Force, National Guard Bureau, and Arizona directives.
- Onboarded new employees with training and new hire documentation.
- Evaluated employees' strengths and assigned tasks based on experience and training.
- Directed staff and managed annual capital budget.
- Accomplished multiple tasks within established timeframes.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Education
Associate of Science - Electronic Systems Technology
Community College of The Air Force Maxwell AFB
Maxwell AFB03.2003
Skills
- Staff Management
- Team Leadership
- Managing Employee Relations
- Employee Training
- Quality Assurance testing of experimental software
- Superb Supervisory, Managerial, and Training Skills
- Excellent Communication Skills, both Oral and Written
- Outstanding Customer Service Skills
- Project Management Experience
- Excellent Troubleshooting Skills
- Broad Knowledge of numerous Microsoft applications, including Office 2003/2010/360
- Google software applications
Certification
CompTIA A+ Certification
CompTIA Security+ Certification
Affiliations
Member, Enlisted Association of the National Guard of the United States Member
Air Force Sergeants' Association
Member American Legion, Post 91
Member, Sports Car Club of America
Member, Harley Owners Group
Member, American Motorcycle Association
Member, Aircraft and Pilots Association
Timeline
MANAGER, MAP OPERATIONS
TuSimple
01.2022 - 02.2023
MAP COLLECTION ENGINEER III
TuSimple
09.2021 - 01.2022
MAP COLLECTION ENGINEER II
TuSimple
07.2020 - 09.2021
MAP COLLECTION ENGINEER
TuSimple
08.2019 - 07.2020
VEHICLE TEST ENGINNER
Aerotek: Working For TuSimple
03.2019 - 08.2019
CHAUFFEUR VEHICLE OPERATOR
Adecco: Working For Waymo
03.2017 - 03.2019
SERVICE WRITER
Superstition Harley-Davidson
03.2014 - 11.2016
CUSTOMER SERVICE REPRESENTATIVE
General Dynamic Information Technology
08.2013 - 03.2014
CUSTOMER SERVICE REPRESENTATIVE
General Dynamic Information Technology
02.2013 - 08.2013
SUPERVISOR, INFORMATION TECHNOLOGY SPECIALIST
Arizona Air National Guard
04.2005 - 12.2012
Associate of Science - Electronic Systems Technology
Community College of The Air Force Maxwell AFB
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