Experienced and effective Senior Operations Manager bringing valuable industry experience with a passion for supply chain optimization and team development. Adept in analytical thinking, strategic planning with the leadership skills to create structured problem solving in a high energy collaborative manner.
Overview
9
9
years of professional experience
Work History
Senior Operations Manager - Storage Capacity Mgmt
Wayfair
Pomton Plains, NJ
09.2021 - 01.2024
Created the foundation of how Wayfair measures and reports storage capacity. This process added an overall value of $2.3 million to the company.
Led the development and implementation of the Storage Capacity Management process across 18 sites. In 2023, this process drove a 5% increase in overall capacity, approx. 3.1 million cu.ft. of usable space, across the network. This was equivalent to adding an additional Fulfillment Center at no cost.
Created standard work documents and processes for managing the inbound volume for oversized and heavy products. This product line represented an overall value of $120 million in revenue globally.
Collaborated with executive leadership, forecasting teams and site operation teams to optimize storage capacity utilization to mitigate inbound volume concerns while balancing supplier needs, customer satisfaction, and profitability.
Senior Operation Manager - Continuous Improvement
Wayfair
Cranbury, NJ
12.2019 - 09.2020
Created over 20 Inbound standard work documents that eliminated redundant steps, reduced waste and improved productivity. Successfully rolled out these practices across 15 warehouses while training operations managers, team leaders and associates.
Established COVID-19 safety regulations and standard work for all 15 fulfillment centers that reduced the risk of close contact among associates, supporting contact tracing to ensure our Fulfillment center could stay open during the pandemic.
Senior Operations Manager
Amazon.com Fulfillment Center
Staten Island, NY
06.2019 - 12.2019
Established a collaborative team environment for 20 managers and approx 1000 associates within the fulfillment center, fostering open communication with a proactive approach to driving change.
Encouraged all employees to provide feedback contributing to a positive and adaptive culture to support personal development and growth.
Managed all budgetary and operational related needs for the Inbound teams to drive key performance indicators, track operational progress, and ensure the success of initiatives.
Area/Operation Manager
Amazon.com Fulfillment Center
Staten Island, NY, Robbinsville, NJ
03.2015 - 06.2019
Created and launched a network-wide communication platform called Amazon Huddle to improve site wide communication from site leadership to all associates.
Motivated, mentored, and coached a team 5 managers and over 200 associates to improve performance and achieve daily operational goals.
Promoted to Operations Manager Jan 2017.
Started a training program which was available to all associates and team leaders to support advancement within Amazon. This program focus on interview prep, roles responsibilities and leadership principals.
Senior Manager Operations & Business (Commercial & Service Mgmt.) for Mexico and the Andean Region at PPG INDUSTRIESSenior Manager Operations & Business (Commercial & Service Mgmt.) for Mexico and the Andean Region at PPG INDUSTRIES
Server and Storage Support Admin – MGMT Employee at CONSOLIDATED EDISON NEW YORKServer and Storage Support Admin – MGMT Employee at CONSOLIDATED EDISON NEW YORK
<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation