Summary
Overview
Work History
Education
Timeline
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William Werner

William Werner

Pompton Plains ,NJ

Summary

Experienced and effective Senior Operations Manager bringing valuable industry experience with a passion for supply chain optimization and team development. Adept in analytical thinking, strategic planning with the leadership skills to create structured problem solving in a high energy collaborative manner.

Overview

9
9
years of professional experience

Work History

Senior Operations Manager - Storage Capacity Mgmt

Wayfair
Remote, NJ
09.2021 - 01.2024
  • Created the foundation of how Wayfair measures and reports storage capacity. This process added an overall value of $2.3 million to the company.
  • Led the development and implementation of the Storage Capacity Management process across 18 sites. In 2023, this process drove a 5% increase in overall capacity, approx. 3.1 million cu.ft. of usable space, across the network. This was equivalent to adding an additional Fulfillment Center at no cost.
  • Created standard work documents and processes for managing the inbound volume for oversized and heavy products. This product line represented an overall value of $120 million in revenue globally.
  • Collaborated with executive leadership, forecasting teams and site operation teams to optimize storage capacity utilization to mitigate inbound volume concerns while balancing supplier needs, customer satisfaction, and profitability.

Senior Operation Manager - Continuous Improvement

Wayfair
Cranbury, NJ
12.2019 - 09.2020
  • Created over 20 Inbound standard work documents that eliminated redundant steps, reduced waste and improved productivity. Successfully rolled out these practices across 15 warehouses while training operations managers, team leaders and associates.
  • Established COVID-19 safety regulations and standard work for all 15 fulfillment centers that reduced the risk of close contact among associates, supporting contact tracing to ensure our Fulfillment center could stay open during the pandemic.

Senior Operations Manager

Amazon.com Fulfillment Center
06.2019 - 12.2019
  • Established a collaborative team environment for 20 managers and approx 1000 associates within the fulfillment center, fostering open communication with a proactive approach to driving change.
  • Encouraged all employees to provide feedback contributing to a positive and adaptive culture to support personal development and growth.
  • Managed all budgetary and operational related needs for the Inbound teams to drive key performance indicators, track operational progress, and ensure the success of initiatives.

Area/Operation Manager

Amazon.com Fulfillment Center
Robbinsville, NJ, Staten Island, NY
03.2015 - 06.2019
  • Created and launched a network-wide communication platform called Amazon Huddle to improve site wide communication from site leadership to all associates.
  • Motivated, mentored, and coached a team 5 managers and over 200 associates to improve performance and achieve daily operational goals.
  • Promoted to Operations Manager Jan 2017.
  • Started a training program which was available to all associates and team leaders to support advancement within Amazon. This program focus on interview prep, roles responsibilities and leadership principals.

Education

Bachelor of Science - Criminal Justice

York College of Pennsylvania
York, PA
05.2001

Timeline

Senior Operations Manager - Storage Capacity Mgmt

Wayfair
09.2021 - 01.2024

Senior Operation Manager - Continuous Improvement

Wayfair
12.2019 - 09.2020

Senior Operations Manager

Amazon.com Fulfillment Center
06.2019 - 12.2019

Area/Operation Manager

Amazon.com Fulfillment Center
03.2015 - 06.2019

Bachelor of Science - Criminal Justice

York College of Pennsylvania

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William Werner