William White
Cuyahoga Falls,Ohio
Overview
11
11
years of professional experience
Work History
Loan Originator
Rocket Mortgage
Cleveland, OH
01.2019 - 05.2022
- Guided clients through loan application initiation and filing.
- Monitored loan status and communicated updates with customers.
- Gathered information such as borrower credit reports and other information to pre-qualify clients and offer pricing information.
- Assessed assets, income and debts to determine client financial standing and liability risk.
- Negotiated loan terms and conditions with customers.
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Adhered to federal and state compliance guidelines relative to retail mortgage lending.
- Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
- Scanned and uploaded loan and related documents into system.
- Conveyed acceptance or rejection to customers by mail, telephone, or in person.
Mortgage Supervisor
US Bank Home Mortgage
Bedford, OH
04.2016 - 10.2018
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Coached staff on strategies to enhance performance and improve customer relations.
- Recruited and trained new employees to meet job requirements.
- Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
Loan Auditor
US Bank Home Mortgage
Bedford, OH
01.2011 - 04.2016
- Verified data integrity and accuracy.
- Copied, logged and scanned supporting documentation.
- Entered details such as payments, account information and call logs into the computer system.
- Developed and implemented corrective actions to bring business areas in line with standards.
- Prepared working papers, reports and supporting documentation for audit findings.
- Identified data entry errors and reported to necessary departments.
- Entered numerical data into database in timely and accurate manner.
Education
Certificate of Completion - Radio And Television Broadcasting
Ohio Center For Broadcasting
Valley View, OH06.2005
High School Diploma -
Trinity High School
Garfield Heights, OH06.2004
Skills
- Knowledge of VA Loan Process
- Customer Service-Focused
- Decision Making
- Loan Application Preparation
- Desktop Underwriter
- Verbal and Written Communication
- Digital Applications
- Customer Communication
- Problem Solving
- Time Management
- Tax Receipts
- Team Leadership
- Extremely Organized
- Training and Development
- Goal Setting
- Recruitment and Hiring
- Automated Underwriting System (AUS)
- Product Education
- Customer Relations
Timeline
Loan Originator
Rocket Mortgage
01.2019 - 05.2022
Mortgage Supervisor
US Bank Home Mortgage
04.2016 - 10.2018
Loan Auditor
US Bank Home Mortgage
01.2011 - 04.2016
Certificate of Completion - Radio And Television Broadcasting
Ohio Center For Broadcasting
High School Diploma -
Trinity High School