Overview
Work History
Education
Skills
Timeline
Generic

William White

Cuyahoga Falls,Ohio

Overview

11
11
years of professional experience

Work History

Loan Originator

Rocket Mortgage
Cleveland, OH
01.2019 - 05.2022
  • Guided clients through loan application initiation and filing.
  • Monitored loan status and communicated updates with customers.
  • Gathered information such as borrower credit reports and other information to pre-qualify clients and offer pricing information.
  • Assessed assets, income and debts to determine client financial standing and liability risk.
  • Negotiated loan terms and conditions with customers.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Adhered to federal and state compliance guidelines relative to retail mortgage lending.
  • Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
  • Scanned and uploaded loan and related documents into system.
  • Conveyed acceptance or rejection to customers by mail, telephone, or in person.

Mortgage Supervisor

US Bank Home Mortgage
Bedford, OH
04.2016 - 10.2018
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Recruited and trained new employees to meet job requirements.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.

Loan Auditor

US Bank Home Mortgage
Bedford, OH
01.2011 - 04.2016
  • Verified data integrity and accuracy.
  • Copied, logged and scanned supporting documentation.
  • Entered details such as payments, account information and call logs into the computer system.
  • Developed and implemented corrective actions to bring business areas in line with standards.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Identified data entry errors and reported to necessary departments.
  • Entered numerical data into database in timely and accurate manner.

Education

Certificate of Completion - Radio And Television Broadcasting

Ohio Center For Broadcasting
Valley View, OH
06.2005

High School Diploma -

Trinity High School
Garfield Heights, OH
06.2004

Skills

  • Knowledge of VA Loan Process
  • Customer Service-Focused
  • Decision Making
  • Loan Application Preparation
  • Desktop Underwriter
  • Verbal and Written Communication
  • Digital Applications
  • Customer Communication
  • Problem Solving
  • Time Management
  • Tax Receipts
  • Team Leadership
  • Extremely Organized
  • Training and Development
  • Goal Setting
  • Recruitment and Hiring
  • Automated Underwriting System (AUS)
  • Product Education
  • Customer Relations

Timeline

Loan Originator

Rocket Mortgage
01.2019 - 05.2022

Mortgage Supervisor

US Bank Home Mortgage
04.2016 - 10.2018

Loan Auditor

US Bank Home Mortgage
01.2011 - 04.2016

Certificate of Completion - Radio And Television Broadcasting

Ohio Center For Broadcasting

High School Diploma -

Trinity High School

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William White