William Whiteside
Tampa,FL
Summary
A solutions focused Product Manager with strong communication skills and a successful track record of bridging the gap between business and IT to produce meaningful and lasting results throughout the organization. Well versed in Agile methodologies and committed to optimizing systems performance for reduced operational costs and streamlined workflows.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Product Manager
Footlocker.com Inc.
Tampa, FL
07.2022 - Current
- Product Manager leading the largest roll out of Footlocker's rewards program to date, FLX and FLX Cash in July of 2024 reaching over 23M users in North America. (Through successful roadmap management, was able to launch on time for both the US and Canada).
- Worked with cross-functional leaders globally on localization to ensure consistency of the product in various markets.
- Extremely effective communication skills with stakeholders and peers to ensure zero ambiguity and minimal follow up required to create efficiencies in work streams.
- Highly effective leadership and influence to make sure all team members understood tasks and were able to deliver on time.
- Took on architectual work after losing our primary resource in an effort to not delay current work until the role is backfilled.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Implemented Agile methodologies for more efficient project management and team collaboration.
- Managed stakeholder expectations effectively throughout the entire product development process.
- Prioritized roadmap in order to achieve product goals and metrics.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Set goals and formalized policies to maximize team performance and keep project on-task.
- Developed comprehensive product roadmaps, setting clear vision and direction for development team.
Senior Business Systems Analyst
Centene, Superior Health Services
Tampa, FL
07.2018 - 07.2022
- Proficient experience gathering detailed requirements from stakeholders, documenting, analyzing, testing, and serving as liaison between business owners and development teams.
- Create business documentation including system flowcharts, wireframes, guides, and user stories for software development team.
- Identify market inefficiencies and how our products can be better improved to target those areas and communicate that with developers, designers and stakeholders.
- Communicate with clients during the development of their lending product to effectively implement their custom requests into our product.
- Utilize Agile and Waterfall methodologies to collaborate between teams to complete new projects.
- Utilize JIRA, AGM, ALM, WinSCP, Postman, Content Author, Blueprint among other applications in the agile development lifecycle.
- Recent engagements at Centene (Formerly WellCare) include but not limited to:.
- 2D Barcode implementation across the North Carolina market to better track and reconcile mailing efforts that enabled cost analysis throughout the organization.
- Facilitated Ad-Hoc sessions and requirements to build a user interface as part of the CCM platform that allowed business resources visibility into the lifecycle of a communication.
- Facilitated migrations of 3rd party provider directories to the OCoE platform to remove reliance on outside vendors and remove financial cost.
- Generate and analyze reports for business resources to ensure completed and accurate provider directories are produced in a timely basis.
- Created and maintained standard operating procedures governing system functions and features.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Conducted comprehensive testing processes for quality assurance, minimizing post-deployment issues and improving end-user satisfaction.
Hydrologic Technician
United States Geological Survey
Tampa, FL
10.2015 - 07.2018
- Performs quality-assurance review for records checking methods.
- Prepares summaries and data reports of results of field activities.
- Computes, checks, and reviews surface and ground-water records.
- Performs technical studies of hydrologic data collected in the field, and preparing material for publication, such as, drafts, maps, and other illustrative material.
- Planning and conducting computation and collection of data from gauging stations; determining stage-discharge relations, computing rating tables and mean daily, monthly, and annual discharge rates from stations.
- Optimized parameters of devices for ease of production, to reduce costs or improve usability.
- Closely monitored equipment for functionality and efficiency based on diagrams, inspections and work reports.
Education
Bachelor of Science - Environmental Science and Policy
University of South Florida
Tampa, FL08.2015
Skills
- Agile Expertise
- Production Support and Development
- Solution Testing and Implementation
- Expert Multitasking and Time Management
- UAT Experience
- JIRA Expertise
- Kanban Experience
- Product Lifecycle Management
- Product Roadmaps
- Data-driven decision-making
- Product Vision and Strategy
- User Story Creation and Requirements Gathering
- Agile Software Development
- Product Backlog Management
- Prioritization and Execution
- Stakeholder Relations
- End to End Feature Delivery
Certification
SAFe Certified Product Owner/Product Manager
Timeline
Product Manager
Footlocker.com Inc.
07.2022 - Current
Senior Business Systems Analyst
Centene, Superior Health Services
07.2018 - 07.2022
Hydrologic Technician
United States Geological Survey
10.2015 - 07.2018
Bachelor of Science - Environmental Science and Policy
University of South Florida
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