William Wiedman
Rantoul,IL
Summary
Dedicated professional skilled in customer service and operational management. Expertise in training and mentoring staff to achieve high standards of service delivery and operational efficiency.
Overview
45
45
years of professional experience
Work History
Manager/Part Time Driver
Peoria Charter Coach Company
Urbana, IL
11.2014 - Current
- Oversee daily operations to ensure efficient service delivery and adherence to safety protocols.
- Implement process improvements to enhance operational efficiency and reduced turnaround times.
- Train and mentor staff, fostering a collaborative environment focused on excellence in customer service.
- Develop and execute strategic initiatives to optimize resource allocation and improve overall performance.
Front of House Manager
Java Connection
Rantoul, IL
03.2013 - 11.2014
- Supervised daily operations to ensure exceptional customer service and satisfaction.
- Managed staff scheduling, training, and performance evaluations to optimize team efficiency.
- Developed and maintained relationships with vendors to ensure quality product supply.
- Coordinated front-of-house activities, ensuring seamless communication between kitchen and service staff.
Customer Service
Plastipak
Champaign, IL
10.2005 - 03.2013
- Answered inquiries and provided superior customer service to clients.
- Promoted positive member relations through providing excellent customer service.
- Provided exceptional customer service, resolving disputes promptly and professionally.
- Provided attentive customer service, addressing vendor and client concerns promptly and professionally.
Product Specialist/Field Service Tech
JELD-WEN
Rantoul, IL
01.1991 - 09.2005
- Facilitated feedback sessions with clients to gather insights for continuous product improvement and innovation.
- Assisted with demonstrations for to showcase functionality.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
Jet Engine Mechanic
U S Air Force
Chanute AFB, Il
12.1980 - 01.1991
- Overhauled jet engine components to ensure optimal performance and safety standards.
- Diagnosed mechanical issues using advanced troubleshooting techniques and diagnostic equipment.
- Executed preventative maintenance schedules, enhancing operational readiness and reliability.
Education
No Degree - Aeronautical And Propulsion Theory
Community College of The Air Force
Montgomery, ALSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
Timeline
Manager/Part Time Driver
Peoria Charter Coach Company
11.2014 - Current
Front of House Manager
Java Connection
03.2013 - 11.2014
Customer Service
Plastipak
10.2005 - 03.2013
Product Specialist/Field Service Tech
JELD-WEN
01.1991 - 09.2005
Jet Engine Mechanic
U S Air Force
12.1980 - 01.1991
No Degree - Aeronautical And Propulsion Theory
Community College of The Air Force