Motivational Supervisor with 15 years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth and schedule management.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Asset Protection Officer
United Supermarkets
Amarillo, TX
05.2024 - Current
Conducted proactive surveillance and monitored customer activity to identify potential theft or safety hazards.
Enforced store policies, procedures, and loss prevention strategies to reduce shrinkage and protect company assets.
Developed strategies to deter shoplifting, robbery and other criminal activities within the store.
Performed investigations of internal and external theft cases, produced detailed reports of findings and submitted them to management for review.
Maintained a visible presence in all areas of the store to ensure customer service standards are met.
Assisted customers with inquiries about products and services offered by the store.
Provided excellent customer service while actively protecting company assets from theft or fraud.
Monitored security cameras to detect suspicious behavior and responded accordingly.
Inspected merchandise for damages before it was shipped out or returned back into inventory.
Managed cash registers during peak hours in order to prevent losses due to employee error or fraud.
Responded quickly and professionally when alerted of any suspicious activity in the store or parking lot area.
Interacted with law enforcement officers as needed during emergency situations such as robberies or assaults.
Trained new employees on asset protection policies and procedures including how to handle shoplifters.
Greeted customers upon entering the store while monitoring their movements throughout the premises.
Completed periodic walkthroughs of the entire facility checking doors, windows, locks., for any signs of tampering or damage.
Planned, organized and scheduled strategy collaboration with other asset protection specialists.
Achieved decrease in incidents.
Provided friendly and professional assistance to employees, visitors and customers.
Monitored building and property entrances and exits to detect intrusions and protect assets.
Retail Sales Associate
AT&T Mobility
Amarillo, TX
06.2023 - 03.2024
Provided product information and answered customer questions.
Kept informed about new products arriving at the store on a regular basis.
Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
Demonstrated knowledge of store products and services.
Operated point-of-sale systems accurately to process payments from customers.
Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Promoted special offers and discounts to encourage additional purchases.
Stocked shelves with merchandise according to company standards.
Handled customer complaints in a professional manner.
Assisted customers with finding the right product for their needs.
Completed transactions in an efficient manner while providing excellent customer service.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Captain of Correctional Officers
Texas Department Of Criminal Justice
Amarillo, TX
10.2018 - 10.2022
Oversaw staff schedules, training, and performance evaluations.
Facilitated communication between staff, inmates, and administration.
Intervened during crisis situations utilizing de-escalation tactics; called for backup assistance as needed.
Provided direction to subordinate staff on operational issues related to security, custody, discipline and treatment of inmates.
Conducted reviews of inmate disciplinary cases and recommended appropriate sanctions to the Warden.
Participated in meetings with senior management team to discuss long-term goals and objectives.
Planned, coordinated and supervised daily operations of correctional facility.
Investigated complaints from inmates regarding harassment or mistreatment by staff members; addressed grievances appropriately.
Ensured proper operation of security systems including alarm systems, surveillance cameras, access control systems and emergency communication equipment.
Evaluated employee performance and provided feedback to improve job performance.
Collaborated with medical personnel in determining appropriate treatment plans for mentally ill inmates.
Ensured compliance with departmental policies, regulations and procedures.
Assisted in investigations of incidents involving inmates or staff members; documented findings in reports.
Coordinated investigations into criminal activities committed by inmates or staff members.
Assisted in training new correctional officers on proper security protocols and procedures.
Assigned daily tasks and responsibilities to employees and filled out daily work logs.
Lieutenant of Correctional Officers
Texas Department Of Criminal Justice
Amarillo, TX
04.2016 - 09.2018
Assessed staffing needs to maintain optimal facility functionality.
Completed day-to-day duties accurately and efficiently.
Cultivated a positive work environment through teamwork and cooperation.
Understood and followed oral and written directions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Maintained updated knowledge through continuing education and advanced training.