Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Williamson

Amarillo,Texas

Summary

Motivational Supervisor with 15 years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth and schedule management.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

25
25
years of professional experience

Work History

Asset Protection Officer

United Supermarkets
Amarillo, TX
05.2024 - Current
  • Conducted proactive surveillance and monitored customer activity to identify potential theft or safety hazards.
  • Enforced store policies, procedures, and loss prevention strategies to reduce shrinkage and protect company assets.
  • Developed strategies to deter shoplifting, robbery and other criminal activities within the store.
  • Performed investigations of internal and external theft cases, produced detailed reports of findings and submitted them to management for review.
  • Maintained a visible presence in all areas of the store to ensure customer service standards are met.
  • Assisted customers with inquiries about products and services offered by the store.
  • Provided excellent customer service while actively protecting company assets from theft or fraud.
  • Monitored security cameras to detect suspicious behavior and responded accordingly.
  • Inspected merchandise for damages before it was shipped out or returned back into inventory.
  • Managed cash registers during peak hours in order to prevent losses due to employee error or fraud.
  • Responded quickly and professionally when alerted of any suspicious activity in the store or parking lot area.
  • Interacted with law enforcement officers as needed during emergency situations such as robberies or assaults.
  • Trained new employees on asset protection policies and procedures including how to handle shoplifters.
  • Greeted customers upon entering the store while monitoring their movements throughout the premises.
  • Completed periodic walkthroughs of the entire facility checking doors, windows, locks., for any signs of tampering or damage.
  • Planned, organized and scheduled strategy collaboration with other asset protection specialists.
  • Achieved decrease in incidents.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.

Retail Sales Associate

AT&T Mobility
Amarillo, TX
06.2023 - 03.2024
  • Provided product information and answered customer questions.
  • Kept informed about new products arriving at the store on a regular basis.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Demonstrated knowledge of store products and services.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Promoted special offers and discounts to encourage additional purchases.
  • Stocked shelves with merchandise according to company standards.
  • Handled customer complaints in a professional manner.
  • Assisted customers with finding the right product for their needs.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Captain of Correctional Officers

Texas Department Of Criminal Justice
Amarillo, TX
10.2018 - 10.2022
  • Oversaw staff schedules, training, and performance evaluations.
  • Facilitated communication between staff, inmates, and administration.
  • Intervened during crisis situations utilizing de-escalation tactics; called for backup assistance as needed.
  • Provided direction to subordinate staff on operational issues related to security, custody, discipline and treatment of inmates.
  • Conducted reviews of inmate disciplinary cases and recommended appropriate sanctions to the Warden.
  • Participated in meetings with senior management team to discuss long-term goals and objectives.
  • Planned, coordinated and supervised daily operations of correctional facility.
  • Investigated complaints from inmates regarding harassment or mistreatment by staff members; addressed grievances appropriately.
  • Ensured proper operation of security systems including alarm systems, surveillance cameras, access control systems and emergency communication equipment.
  • Evaluated employee performance and provided feedback to improve job performance.
  • Collaborated with medical personnel in determining appropriate treatment plans for mentally ill inmates.
  • Ensured compliance with departmental policies, regulations and procedures.
  • Assisted in investigations of incidents involving inmates or staff members; documented findings in reports.
  • Coordinated investigations into criminal activities committed by inmates or staff members.
  • Assisted in training new correctional officers on proper security protocols and procedures.
  • Assigned daily tasks and responsibilities to employees and filled out daily work logs.

Lieutenant of Correctional Officers

Texas Department Of Criminal Justice
Amarillo, TX
04.2016 - 09.2018
  • Assessed staffing needs to maintain optimal facility functionality.
  • Completed day-to-day duties accurately and efficiently.
  • Cultivated a positive work environment through teamwork and cooperation.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Resolved conflicts between inmates using mediation techniques when possible; referred serious matters to higher authorities for resolution.
  • Assisted in investigations of incidents involving inmates or staff members; documented findings in reports.
  • Reviewed incident reports and other documentation submitted by subordinates.
  • Investigated allegations of misconduct by inmates and staff members.
  • Participated in regular meetings with senior management to discuss operational needs and objectives.
  • Prepared written evaluations of subordinate officers' performance on a periodic basis.
  • Ensured compliance with departmental policies, regulations and procedures.
  • Facilitated communication between inmates, family members, attorneys and other external parties.
  • Diffused disruptive behavior by verbal interventions.
  • Prepared written reports concerning inmate's misconduct.
  • Communicated information regarding security, safety and operations through chain of command.
  • Conducted daily briefings to pass on pertinent info to oncoming shifts.
  • Conducted scheduled headcounts to verify presence of prisoners.
  • Oversaw staff schedules, training, and performance evaluations.
  • Supervised the use of force by officers when necessary.

Sergeant of Correctional Officers

Texas Department Of Criminal Justice
Amarillo, TX
04.2005 - 03.2016
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to daily activities.
  • Intervened during crisis situations utilizing de-escalation tactics; called for backup assistance as needed.
  • Provided direction to subordinate staff on operational issues related to security, custody, discipline and treatment of inmates.
  • Evaluated employee performance and provided feedback to improve job performance.
  • Reviewed incident reports and other documentation submitted by subordinates.
  • Assisted in training new correctional officers on proper security protocols and procedures.
  • Provided guidance and counseling to inmates regarding personal issues or problems they may be facing while incarcerated.
  • Conducted random searches for contraband items such as weapons or drugs.
  • Ensured compliance with departmental policies, regulations and procedures.

Correctional Officer

Texas Department Of Criminal Justice
Amarillo, TX
12.1999 - 03.2005
  • Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
  • Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
  • Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
  • Responded to emergency situations such as riots or disturbances with appropriate force measures.
  • Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
  • Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
  • Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Detected potential threats and quickly defused conflicts.
  • Performed head counts, checking cells for missing inmates.
  • Supervised inmates during day-to-day activities.
  • Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
  • Guarded facility entrances to screen visitors.
  • Conducted fire, safety and sanitation inspections.
  • Transported inmates to court, doctor appointments and work sites.

Education

Bachelor of Science - Business Management

West Texas A&M University
Canyon, TX
05-2025

Associate of Science - General Studies

Amarillo College
Amarillo, TX
05-2008

Skills

  • Regulatory Compliance
  • Money Handling
  • Loss Prevention
  • Order Processing
  • Customer Service
  • Store Opening and Closing
  • Teamwork and Collaboration
  • Sales expertise
  • Flexible Schedule
  • Positive and professional
  • Time Management
  • Policy and Procedure Adherence
  • Interpersonal and written communication

Timeline

Asset Protection Officer

United Supermarkets
05.2024 - Current

Retail Sales Associate

AT&T Mobility
06.2023 - 03.2024

Captain of Correctional Officers

Texas Department Of Criminal Justice
10.2018 - 10.2022

Lieutenant of Correctional Officers

Texas Department Of Criminal Justice
04.2016 - 09.2018

Sergeant of Correctional Officers

Texas Department Of Criminal Justice
04.2005 - 03.2016

Correctional Officer

Texas Department Of Criminal Justice
12.1999 - 03.2005

Bachelor of Science - Business Management

West Texas A&M University

Associate of Science - General Studies

Amarillo College
William Williamson