William Winiker
Overgaard,AZ
Summary
Solutions-focused Software Support Engineer known for high productivity and efficiency in task completion. Specialize in troubleshooting, software lifecycle management, and customer support. Excel in communication, problem-solving, and adaptability to ensure seamless operation and client satisfaction.
Overview
14
14
years of professional experience
Work History
Software Support Engineer
Nova Web Tech
Tempe, Arizona
08.2019 - 03.2024
- Reviewed incoming SNOW incidents, escalated to DEV Team, ensuring timely resolution of technical issues
- Monitoring system alerts in SLACK, identified causes and address issues promptly
- Utilized OG Tools for configuration changes, enhancing system efficiency
- Sent updates for order XML payload using Postman API, maintaining data integrity
- Conducted root-cause analysis on failed orders via Splunk, improving system reliability
- Monitored ActiveMQ, resolved stuck messages in dl queues, ensuring smooth message flow
- Filed JIRA tickets for bug/defects, facilitating continuous system improvements
- Collaborated with cross-functional teams to enhance system performance, leading to a 10% increase in efficiency
- Implemented proactive monitoring strategies, reducing downtime by 15% and ensuring seamless operations.
Information Systems Analyst
Cor-Tech
Tempe, Arizona
09.2017 - 12.2018
- Application analysis to plan, re-architect and migrate over 4100 servers to the new IO Data Center by 3rd quarter of 2018
- Developing processes for architecting the migration of Global Scale applications
- Leveraging new and existing standard services to develop custom solutions as appropriate to meet network design needs
- Consulted with users to identify current operating procedures and to clarify program objectives as well as address concerns effectively.
Application Support Technician II
American Traffic Solutions
Mesa, Arizona
10.2009 - 08.2017
- Analyzed and rectified database record errors, enhancing data accuracy and system efficiency
- Verified file delivery from DMV database, to clients SFTP directories using FileZilla
- Addressed setup, troubleshooting and configuration issues, within the Axsis application
- Coordinated FTP migration, optimizing client data transfer processes and improving system reliability
- Facilitated bi-weekly software releases and SQL updates, ensuring seamless application performance
- Managed SSRS reports in Sharepoint, ensuring accurate data sources and timely report delivery
- Generated ADHOC reports from Oracle scripting PL/SQL queries
- Developed Selenium IDE for UAT testing, streamlining testing processes in both legacy and virtual environments, resulting in a 30% increase in efficiency
- Participated as ITIL Problem Team Manager for Application Support department, created problem tickets, setup problem meetings and tracked status, resolutions, and root-cause analysis.
Education
Advanced Microsoft Administrator - MCSE Certification Course
Training Solutions
11.1998
Diploma - General Studies
Sanger High School
06.1980
Skills
- Analytical Skills
- Data Analysis
- Application Analysis
- Change Management
- SaaS
- Postman API
- Slack
- Jira
- SharePoint
- XML
- Root Cause Analysis
- ServiceNow
- Splunk
- ITIL
- Selenium IDE
- PL/SQL
- Filezilla
- DBVisualizer
- Python
- NET
- AWS
- Snowflake
- Technical Communication
- Code Review
- Career Management
- People Management
- Leadership Communication
LinkedIn: https://www.linkedin.com/in/william-winiker/formation
Title: I.T. CONSULTANT
References
References available upon request.
Timeline
Software Support Engineer
Nova Web Tech
08.2019 - 03.2024
Information Systems Analyst
Cor-Tech
09.2017 - 12.2018
Application Support Technician II
American Traffic Solutions
10.2009 - 08.2017
Advanced Microsoft Administrator - MCSE Certification Course
Training Solutions
Diploma - General Studies
Sanger High School
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