WILLIAM WINSTEAD

Assist members of the community with Internet use Microsoft Office Word, Printer, and Customer Service.

Responded to unique requests and requirements.

Provide timely and accurate answers to customer questions regarding computer

applications, smart phone Apps, website maintenance and navigation and other IT related

queries.

Follow all company implemented policies and procedures to ensure quality customer

service and adherence to Processed orders, service requests and applied information to

customers. Improved customer satisfaction by finding creative solutions to problemsall

ethical standards.

Follow up with customers via phone and email to ensure satisfaction with services and that

any and all issues are properly resolved.

Troubleshoot computers, laptops, and networking systems to ensure optimal performance.

Improved operations by working with team members and customers to find workable

solutions.

Earned reputation for good attendance and hard work.

Provided a high level of customer service to ensure to repeat business.