Job Search Status
Open to workDesired start date: Immediately
Open To Work
William Winstead
Dresden,TN
Work Preference
Summary
Technical Support Representative with over 4 years of experience providing front-line assistance for high-speed internet users. Skilled in remote troubleshooting and customer relations, adept at diagnosing and resolving technical issues via phone and email while maintaining a positive, calm demeanor under pressure. Holds PC Pro certification and excels at enhancing user experience through clear communication and teamwork.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Adminstraive Assistance
Manpower Agency
Martin, TN
07.2019 - 10.2019
- Assisted community members with Internet and use of Microsoft Office, Word, Printers, and Customer Service.
- Collaborated with colleagues to deliver customer relations support and guidance in a fast-paced environment.
- Demonstrated multitasking abilities and maintained a positive attitude while managing diverse administrative tasks.
Technical Support Representative
Expert Help
Plano, TX
07.2012 - 12.2016
- Resolved technical issues for customers using remote support tools and troubleshooting techniques for high-speed internet services.
- Provided timely and accurate responses to customer inquiries via phone and email, leveraging excellent communication to ensure an exceptional customer experience.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience with focused problem-solving.
Sales Associate
Wal-Mart Supercenter
Fulton, KY
04.2007 - 08.2009
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to optimize store layout and accessibility.
- Processed transactions accurately using point-of-sale systems, ensuring efficient check-out procedures.
- Collaborated with team members to restock shelves, improving inventory management and availability.
- Monitored sales floor activities to ensure compliance with company policies and safety protocols.
- Analyzed sales trends to recommend adjustments in inventory practices for increased profitability.
- Built relationships with customers to encourage repeat business.
Sales Cashier
Fulton Pockets
Fulton, KY
05.2008 - 04.2009
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer through regular reconciliation and audits.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to optimize checkout workflows during peak hours.
- Developed and maintained strong customer relationships, fostering loyalty and repeat business.
Sales Cashier
Q-Mart
Dresden, TN
05.2006 - 04.2007
- Greeting guests, providing friendly, fast service, and handling transactions accurately at the register.
- Implemented inventory management practices to reduce stock discrepancies.
- Resolved customer complaints effectively, ensuring satisfaction and retention.
- Improved customer satisfaction by providing efficient and accurate cashiering services.
- Established rapport with regular customers, fostering loyalty and contributing to an increase in repeat business.
- Inventory management, following safety protocols, and participating in store initiatives.
Education
Bachelor of Science - Computer Information Systems
Everst Unversity Online
Tampa, FL01-2017
Skills
- Customer relations
- Friendly
- Positive attitude
- Excellent communication
- Analytical
- Problem-solving
- Decision-making
- Multitasking Abilities
- Calm under pressure
- Leadership
- Teamwork and collaboration
- Remote office availability
Certification
PC Pro (A+ Comparable) Certification
Timeline
Adminstraive Assistance
Manpower Agency
07.2019 - 10.2019
Technical Support Representative
Expert Help
07.2012 - 12.2016
Sales Cashier
Fulton Pockets
05.2008 - 04.2009
Sales Associate
Wal-Mart Supercenter
04.2007 - 08.2009
Sales Cashier
Q-Mart
05.2006 - 04.2007
Bachelor of Science - Computer Information Systems
Everst Unversity Online