William Wood
Gaffney,SC
Summary
Experienced IT Support Specialist and Desktop Engineer with a strong background supporting enterprise environments in manufacturing and higher education. Skilled in troubleshooting hardware and software, managing Active Directory environments, deploying systems, and maintaining IT infrastructure. Proven ability to lead regional coordination tasks, manage inventory, and provide efficient onsite and remote technical support.
Overview
7
7
years of professional experience
Work History
Desktop Engineer/Regional Coordinator
Michelin Company- TEKsystems
03.2022 - Current
- Provide on-site IT support for internal employees in the office and on the manufacturing floor.
- Supporting Windows 10 environment
- Utilize the Service Now ticketing system to organize and prioritize.
- Configure and maintain RF Scanners
- Installation, configuration, testing, repair, and deployment of desktops, laptops, and printers and any associated software and peripherals
- Answer calls from associates needing assistance.
- Perform in-person or remote troubleshooting using diagnostic techniques and asking pertinent questions to determine the best solution based on the issue and details provided.
- Active Directory- Password resets, creating user accounts, and moving accounts into OU
- Maintain inventory of all IT-related assets including software licenses, desktops, laptops, mobile devices, printers, and network infrastructure
- Imaging devices via SCCM
- Acquire and deliver supplies to the shop floor as needed and approved.
- Perform network administrative tasks including but not limited to connectivity troubleshooting, port configuration, performance enhancements, and wireless services.
- On-call services are provided after hours.
- Maintained and repaired network switches when down or inactive.
- Regional Coord Role Duties:
- Conducted meetings and went over tasks and duties with team members.
- Order stock as needed to make sure Michelin sites are maintained and have inventory.
- Address past-due tickets and tasks.
- Address complaints and issues and provide a fair solution.
Audio Visual technician
Concord Baptist Church
Gaffney, SC
01.2019 - Current
- Work as Audio Visual technician, Current Head Camera Operator and Digital Design Creator.
- Help set up cameras, computers, and anything AV for services
Tier II Computer Technician
Spartanburg Community College
Spartanburg, SC
01.2020 - 03.2022
- Troubleshoot and diagnose problems within computers and electronics for the college via remote access or in-person support.
- Setup and installation of electronic technology- Dell, HP, and Mac devices
- Hands-on imaging with devices
- Working within Windows OS, Active Directory, MS Office Suite
- Troubleshoot O365 issues
- Operate the Helpdesk and assign issues out to onsite technicians via the Issue Track ticketing system.
- Take the lead on projects to make sure they perform efficiently.
Build Room Technician
Spartanburg Community College
Spartanburg, SC
02.2020 - 09.2020
- Managed and Operated the Build room
- Repaired and Diagnosed Computers, and Electronic Technology
- Imaged computer and prepared them for setup
- Disposed of old and used equipment
- Organized task so technician and easy fulfill their duties
Education
GED -
Copeland Academy
Gaffney, SC05-2019
Skills
- Active Directory
- Windows OS
- Microsoft Office Suite
- O365
- SCCM
- Cisco VOIP
- ServiceNow Ticketing system
- Macbook & Dell support
- Intune for Mobile Device Management
- Cloud Management
- Network setup/configuration
- Printer configuration
- Imaging (MDT)
- Adobe Products
- Canva
- Atem switcher
Timeline
Desktop Engineer/Regional Coordinator
Michelin Company- TEKsystems
03.2022 - Current
Build Room Technician
Spartanburg Community College
02.2020 - 09.2020
Tier II Computer Technician
Spartanburg Community College
01.2020 - 03.2022
Audio Visual technician
Concord Baptist Church
01.2019 - Current
GED -
Copeland Academy