Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

William Woon

San Francisco,CA

Summary

Transit Operations Specialist with good communication skills, ability to maintain good working relationship with staff from MME/Street Ops, TMC, Maintenance Shop, Operators and Superintendents. Desires a challenging role as a Transportation Operations Specialist. Hardworking and reliable employee with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

Overview

33
33
years of professional experience

Work History

9160 Field Operations Specialist

SFMTA
San Francisco, California
05.2017 - Current
  • Conducted regular site visits to evaluate and monitor field operations.
  • Created detailed reports on the performance of field operations staff.
  • Performed data entry tasks for tracking and reporting purposes.
  • Ensured compliance with company policies, procedures, and regulations.
  • Maintained accurate records of all activities related to field operations.
  • Monitored inventory levels of supplies needed in the field.
  • Collaborated with other departments to resolve issues within the field operations team.
  • Analyzed key performance indicators to identify effective strategies.
  • Completed the Daily Detail for Transit Inspectors.
  • Responded to all major collisions involving revenue or non-revenue vehicles.
  • Responded to all incidents involving a fatality or serios injury.
  • Submitted timely Operation Reports when required for signal violations in the subway, incidents involving rules and procedure violations and all other incidents that may cause major service disruptions.

9139 Transit Service Inspector

SFMTA
San Francisco, CA
12.1998 - 05.2017
  • Supervised operations of transit service, attempted to keep vehicles on published schedules or predetermined headways based upon vehicle availability. Utilized various methods of service restoration. Submitted accurate, timely reports in writing of all actions taken.
  • Held responsible for all transit lines and operators working within my radio car district.
  • Observed operating practices of transit operators, instructing, reminding and, when necessary, submitting timely and accurate written reports of rule violations.
  • Responded to accidents, blockades, fires, overhead line problems, altercations and other service disrupting incidents. Cleared these delays individually or when required, requested assistance from shop persons, line department ,fire, police and ambulance personnel, and higher management in order to solve the problem and clear the line.
  • Observed conditions in a radio car district and either immediately resolved them or reported them as disruptive to MUNI service which requires a resolution by higher management.
  • Made minor mechanical repairs to transit equipment in order to keep them in service and directed removal of disabled vehicles blocking transit service.
  • Supervised transit service at special events such as charters, sporting events,races, street fairs, demonstrations, parades, etc., as directed by the Superintendent of Street Operations.
  • As a Traffic Enforcement Officer, issued traffic citations for illegally parked vehicles affecting transit service and requested tows as needed.
  • Removed disorderly passengers from transit vehicles and when necessary, direct traffic for the continued flow of MUNI transit vehicles.
  • Accepted complaints, commendations and other reports from citizens, news media, other City departments, and submitted accurate and timely reports of the above.

9163 Transit Operator

SFMTA
San Francisco, CA
12.1991 - 11.1998
  • Operated trolley buses out of Presidio Division from January 1993 to November 1998.
  • Operated trolley buses out of Potrero Division from April 1992 to December 1993.
  • Operated diesel buses out of Woods Division from December 1991 to March 1992.

Education

Associate of Science - Hotel and Restaurant Management

City College of San Francisco
1985

High School Diploma - undefined

Lowell High School
1982

Skills

  • Results-oriented
  • Sense of Urgency
  • Punctual
  • Client-focused
  • Attention to Detail
  • Fast Learner
  • Adaptability and Flexibility
  • Reliability

Affiliations

Local 200Roadway Protection Certified

Accomplishments

  • Awarded the 9160 Field Operations Specialist for the Fiscal Year 2022-2023.

Timeline

9160 Field Operations Specialist

SFMTA
05.2017 - Current

9139 Transit Service Inspector

SFMTA
12.1998 - 05.2017

9163 Transit Operator

SFMTA
12.1991 - 11.1998

Associate of Science - Hotel and Restaurant Management

City College of San Francisco

High School Diploma - undefined

Lowell High School

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William Woon