William Wylde
Spring
Summary
Dynamic educator and customer service specialist with proven expertise in classroom management and interpersonal relationship building. At VillaSport & Life Time Fitness, I enhanced student engagement and motivation through innovative lesson planning and collaborative learning techniques through collaborative teamwork with my colleagues. At The Capital Grille, I excelled in managing reservations, coordinating guest flow during peak hours, and delivering a high-end, welcoming atmosphere. Skilled in handling sensitive information and possessing strong communication skills, I consistently delivered exceptional customer service and guest satisfaction, streamlining operations to improve efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host/Front Desk
The Capital Grille
02.2025 - Current
- Greeted guests promptly and warmly upon arrival, creating a welcoming first impression.
- Managed reservations, waitlists, and seating assignments to optimize table turnover and guest satisfaction.
- Resolved guest concerns diplomatically and efficiently to maintain positive dining experiences.
- Maintained cleanliness and organization of the front entry and lobby areas.
- Assisted with closing duties and supported the team during peak hours and special events.
Kids Instructor
Life Time Fitness Inc.
10.2023 - 06.2024
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Promoted classroom safety, collaboration, and best practices.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Developed and clearly presented classroom rules, guidelines and objectives.
- Increased student participation with introduction of group projects and collaborative learning sessions.
Kids Academy Front Desk Team Member
VillaSport Athletic Club And Spa
10.2022 - 08.2023
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Assisted in training new hires on front desk procedures, serving as a knowledgeable resource for colleagues.
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Streamlined front desk operations for improved efficiency and productivity.
- Handled confidential guest information securely while adhering to privacy regulations.
Education
Associate of Science -
Lone Star College
12-2025
Skills
- Strong communication skills
- Collaborative team player
- Classroom management
- Telephone etiquette
- Professional appearance
- Interpersonal relationship building
- Office organization
- Problem-solving skills
- Sensitive information handling
- Customer service
Certification
- CPR/AED Certification
Timeline
Host/Front Desk
The Capital Grille
02.2025 - Current
Kids Instructor
Life Time Fitness Inc.
10.2023 - 06.2024
Kids Academy Front Desk Team Member
VillaSport Athletic Club And Spa
10.2022 - 08.2023
Associate of Science -
Lone Star College
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