William Zavala
Houston
Summary
Dedicated Night Auditor skilled in financial reporting and guest relations. Enhances operational efficiency and resolves issues to maximize guest satisfaction. Delivers expertise in financial administration and hospitality, effectively addressing diverse customer and business challenges.
Overview
8
8
years of professional experience
Work History
Night Auditor
Homewood Suite by Hilton Near The Galleria
Houston
02.2026 - Current
- Managed nightly accounting processes and verified financial transactions.
- Conducted audits of guest accounts for accuracy and completeness.
- Assisted guests with check-in and check-out procedures efficiently.
- Communicated operational issues to management for timely resolution.
- Prepared daily financial reports, providing management with insights for decision-making.
- Resolved guest complaints promptly, enhancing satisfaction during night shifts.
- Monitored security systems and ensured guest safety throughout the night.
Management Trainee
First Cash Pawn
Houston
02.2025 - 05.2026
- Managed daily operations of pawn transactions and customer interactions.
- Trained new staff on company procedures and customer service standards, enhancing team readiness.
- Assisted in inventory management, ensuring accurate stock levels and organization.
- Conducted market research to set competitive pricing for pawn items, supporting sales strategy.
- Collaborated with team members to enhance store layout and product displays.
- Implemented promotional strategies that increased foot traffic and customer engagement, boosting store visibility.
- Learned company processes, procedures and employee role functions.
- Followed managers to understand leadership practices and operational standards.
Front Desk Agent
Tru By Hilton Cypress
Cypress
09.2024 - 02.2026
- Greeted and welcomed guests upon arrival, ensuring a positive first impression.
- Managed check-in and check-out processes efficiently for all guests.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction.
- Coordinated with housekeeping to ensure room readiness and cleanliness standards.
- Processed payments and maintained accurate financial records for transactions.
- Assisted in maintaining inventory of supplies, ensuring front desk readiness.
- Communicated with team members to facilitate smooth operations throughout shifts.
- Provided local area information and recommendations to enhance guest experiences.
Night Auditor
Homewood Suite by Hilton Houston-Kingwood Parc
Kingwood
06.2021 - 09.2024
- Managed nightly accounting processes and verified financial transactions.
- Audited guest accounts to ensure accuracy and completeness, enhancing financial integrity.
- Assisted guests with check-in and check-out procedures efficiently.
- Communicated operational issues to management, facilitating informed decision-making.
- Prepared daily financial reports for review by hotel management.
- Resolved guest complaints promptly, ensuring high satisfaction levels during night shifts.
- Monitored security systems and ensured guest safety throughout the night.
Night Auditor
Homewood Suite by Hilton Houston NW @ Beltway 8
Houston
02.2020 - 02.2023
- Managed nightly accounting processes and verified financial transactions.
- Conducted audits of guest accounts for accuracy and completeness.
- Assisted guests with check-in and check-out procedures efficiently.
- Liaised with management on operational issues to facilitate timely resolutions.
- Prepared daily financial reports for review by hotel management.
- Addressed guest complaints promptly, enhancing satisfaction during night shifts.
- Oversaw security systems, ensuring guest safety throughout the night.
Customer Service Cashier
PLS Check Cashers
Houston
02.2018 - 01.2020
- Processed customer transactions accurately and efficiently at a check cashing service.
- Guided customers in understanding services and resolving inquiries, ensuring clarity and satisfaction.
- Maintained cash register balance and prepared deposits for daily transactions.
- Balanced cash drawers at the end of each shift.
- Executed daily opening and closing procedures, ensuring cash accuracy and secure handling of bank deposits.
- Recommended additional financial services to improve customer engagement and satisfaction.
Education
Some College (No Degree) - Education
Lone Star College
Houston, TXSkills
- Night auditing
- Guest account auditing
- Payment processing
- Financial reporting
- Daily transactions review
- Front desk operations
- Reservations
- Recordkeeping
- Security monitoring
- Customer service
- Multitasking and organization
- Problem solving
- Attention to detail
- Staff training
- Training and mentoring
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Night Auditor
Homewood Suite by Hilton Near The Galleria
02.2026 - Current
Management Trainee
First Cash Pawn
02.2025 - 05.2026
Front Desk Agent
Tru By Hilton Cypress
09.2024 - 02.2026
Night Auditor
Homewood Suite by Hilton Houston-Kingwood Parc
06.2021 - 09.2024
Night Auditor
Homewood Suite by Hilton Houston NW @ Beltway 8
02.2020 - 02.2023
Customer Service Cashier
PLS Check Cashers
02.2018 - 01.2020
Some College (No Degree) - Education
Lone Star College