William Zemke
Downers Grove,IL
Summary
Dedicated Floor Manager with extensive expertise in compliance monitoring and issue resolution. Known for exceptional customer relationship management and effective communication skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Floor Manager
SRT Securities (also known as Israel A. Englander)
Chicago, Illinois
08.1998 - 08.2025
- Supervised daily operations on trading floor, ensuring compliance with FINRA regulations.
- Monitored trading activity to uphold company policies and industry standards.
- Managed interdepartmental communication to enhance process efficiency and issue resolution.
- Produced accurate and timely reports of project activities for management review.
- Addressed customer inquiries promptly to deliver exceptional service.
- Resolved customer complaints or escalated them as necessary for effective resolution.
Education
Bachelor of Arts - Management and Business Administration
National Louis University
Evanston, IL12-1990
Skills
- Compliance monitoring
- Customer relationship management
- Issue resolution
- Regulatory knowledge
- Problem solving
- Effective communication
- Remote office availability
- Self-Directed
- Verbal communication
Certification
Series 24--General Securities Principal, issued by the Financial Industry Regulatory Authority (FINRA), 2018
Affiliations
Available upon request
Timeline
Floor Manager
SRT Securities (also known as Israel A. Englander)
08.1998 - 08.2025
Bachelor of Arts - Management and Business Administration
National Louis University