William Zitkus

Oversee spare parts, warranty, and backend customer service operations, ensuring efficient resolution of issues

• Utilized Power BI ops (DTC analytics) for generating and analyzing nightly/weekly performance reports
• Assisted with Planning and executing over 20 events with local businesses, strengthening community relations and boosting store visibility
• Executed visual merchandising strategies to enhance store presentation and appeal
• Manage shipping and receiving operations, ensuring timely and accurate processing
• Conducted general maintenance and repairs on countless boards, boots, and bindings
• Supported marketing initiatives to drive brand awareness and sales
• Leader in sales at Denver flagship since opening
• Over a $750,000 in sales since November 2020
• Worked with wholesale marketing team with on snow demos and in-store clinics

• Customer Service Rep of the Month for December 2022
• Acquired extensive knowledge of SAP for efficient inventory management
• Closed over 13,000 customer service cases from September 2021- May 2023
• Addressed warranty issues with wholesale accounts, ensuring resolution and maintaining strong business relationships
• 4.8 out of 5 customer review rating from 2021-2023.

• Collaborated with inventory and visual leads on daily projects, supporting store operations and visual displays
• Contributed to the successful opening of the Denver Flagship Store, playing a key role in setup and launch.
• Top salesman in store which contributed over $190,000 in sales.