William B. Washington III
Minden,LA
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
22
22
years of professional experience
Work History
Agency Development Manager
Colonial Life
Shreveport, LA
08.2023 - Current
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Sales Agent
Humana Market Point
Shreveport , LA
01.2022 - 08.2023
- Conducted market research to identify new sales opportunities.
- Attended meetings with current and prospective customers to discuss their business needs.
- Resolved customer complaints promptly and effectively.
- Ensured compliance with company policies and procedures at all times.
- Drove sales through development of successful promotional strategies and product placement.
Insurance Agent
Aflac
Shreveport, LA
01.2019 - 12.2022
- Assessed customer risk levels and recommended appropriate coverage options.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Maintained accurate records of all insurance transactions using computer software systems.
Sales Associate
Harper Motors GMC Buick
Minden, LA
05.2009 - 12.2019
- Greeted customers and provided product information.
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
- Adhered to standards of quality and service and industry regulations.
- Maintained records related to sales for store management.
Sales Associate
Minden Country
Minden, LA
06.2006 - 05.2009
- Greeted customers and provided product information.
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
- Maintained records related to sales for store management.
- Adhered to standards of quality and service and industry regulations.
Sales Associate/Floor Manager
Sears
Bossier City, LA
05.2003 - 05.2006
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered store and merchandise questions and led customers to wanted items.
- Conducted inventories on a regular basis to track stock levels.
- Processed credit card transactions quickly and securely.
Education
Associate of Applied Science - Business Technolgy
Northwest Louisiana
Minden05-2022
Master of Science - Theology
Caddo Theological Seminary College
Shreveport, LA05-2021
Skills
- Marketing expertise
- Industry awareness
- Recruitment strategies
- Sales management
- Negotiation tactics
- Sales growth
- Performance analysis
- Relationship building
- Staff training
- Schedule management
- Team leadership
- Verbal and written communication
- Conflict resolution
- Problem resolution
- MS office
Accomplishments
- Colonial Life Premium Pacesetter First Quarter 2024.
- Humana New Market Point Sales Agent of the year Louisiana 2022.
- General Motors Mark of Excellence winner multiple years.
Timeline
Agency Development Manager
Colonial Life
08.2023 - Current
Sales Agent
Humana Market Point
01.2022 - 08.2023
Insurance Agent
Aflac
01.2019 - 12.2022
Sales Associate
Harper Motors GMC Buick
05.2009 - 12.2019
Sales Associate
Minden Country
06.2006 - 05.2009
Sales Associate/Floor Manager
Sears
05.2003 - 05.2006
Associate of Applied Science - Business Technolgy
Northwest Louisiana
Master of Science - Theology
Caddo Theological Seminary College
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