Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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William B. Washington III

Minden,LA

Summary

Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.

Overview

22
22
years of professional experience

Work History

Agency Development Manager

Colonial Life
Shreveport, LA
08.2023 - Current
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Sales Agent

Humana Market Point
Shreveport , LA
01.2022 - 08.2023
  • Conducted market research to identify new sales opportunities.
  • Attended meetings with current and prospective customers to discuss their business needs.
  • Resolved customer complaints promptly and effectively.
  • Ensured compliance with company policies and procedures at all times.
  • Drove sales through development of successful promotional strategies and product placement.

Insurance Agent

Aflac
Shreveport, LA
01.2019 - 12.2022
  • Assessed customer risk levels and recommended appropriate coverage options.
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Maintained accurate records of all insurance transactions using computer software systems.

Sales Associate

Harper Motors GMC Buick
Minden, LA
05.2009 - 12.2019
  • Greeted customers and provided product information.
  • Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
  • Adhered to standards of quality and service and industry regulations.
  • Maintained records related to sales for store management.

Sales Associate

Minden Country
Minden, LA
06.2006 - 05.2009
  • Greeted customers and provided product information.
  • Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
  • Maintained records related to sales for store management.
  • Adhered to standards of quality and service and industry regulations.

Sales Associate/Floor Manager

Sears
Bossier City, LA
05.2003 - 05.2006
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Answered store and merchandise questions and led customers to wanted items.
  • Conducted inventories on a regular basis to track stock levels.
  • Processed credit card transactions quickly and securely.

Education

Associate of Applied Science - Business Technolgy

Northwest Louisiana
Minden
05-2022

Master of Science - Theology

Caddo Theological Seminary College
Shreveport, LA
05-2021

Skills

  • Marketing expertise
  • Industry awareness
  • Recruitment strategies
  • Sales management
  • Negotiation tactics
  • Sales growth
  • Performance analysis
  • Relationship building
  • Staff training
  • Schedule management
  • Team leadership
  • Verbal and written communication
  • Conflict resolution
  • Problem resolution
  • MS office

Accomplishments

  • Colonial Life Premium Pacesetter First Quarter 2024.
  • Humana New Market Point Sales Agent of the year Louisiana 2022.
  • General Motors Mark of Excellence winner multiple years.

Timeline

Agency Development Manager

Colonial Life
08.2023 - Current

Sales Agent

Humana Market Point
01.2022 - 08.2023

Insurance Agent

Aflac
01.2019 - 12.2022

Sales Associate

Harper Motors GMC Buick
05.2009 - 12.2019

Sales Associate

Minden Country
06.2006 - 05.2009

Sales Associate/Floor Manager

Sears
05.2003 - 05.2006

Associate of Applied Science - Business Technolgy

Northwest Louisiana

Master of Science - Theology

Caddo Theological Seminary College
William B. Washington III