William Crosby

• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Skilled at supporting and engaging users of all technical backgrounds
• Proactive self-starter with a focus on thoroughness and detail
• Strong systems-thinking approach to diagnosing issues across multiple business contexts
• Implemented strategic workforce planning initiatives, aligning talent needs with organizational goals and enhancing operational efficiency.
• Ensured compliance with labor laws and industry regulations, safeguarding the organization against potential legal disputes.

• Maintained payroll and benefits for 1500 employees in multiple states and diminished financial discrepancies through expert program management.
• Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
• Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies.
• Collaborated with senior management and performed benefits analysis, corrective action planning and big-picture data capturing.
• Provided valuable insights into HR analytics through thorough analysis of SAP HCM data, aiding executive decision-making processes.
• Streamlined HR processes by leading SAP HCM configuration improvements and serving as technical point of contact for HRIS troubleshooting, integrations, and reporting.

• Coached and mentored 103 employees and offered constructive feedback to ensure long-term career growth.
• Oversaw 103 team members, including scheduling, supervision and performance management between 3 stand alone units.
• Maintained excellent customer relationships by exercising consistency
• Sourced and placed all potential talent.
• Oversaw interview process from start to finish.
• Oversaw P&L and fee calculation reporting.
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

• Championed process improvement initiatives that significantly reduced support resolution times.
• Developed customized reports for improved sales forecasting and accurate performance tracking.
• Streamlined office operations for improved productivity and cost savings.
• Devised creative fundraising strategies for non-profit clients, exceeding donation goals consistently.
• Led IT support initiatives, resolving technical issues across multiple systems, improving uptime and workflow efficiency.
• Expert at triaging, diagnosing, and resolving complex hardware, software, and system issues

Minor in Computer Science