William M. Chrisman
LONGMONT,CO
Summary
Results-driven office manager with a focus on enhancing team productivity, implementing effective processes, and building strong client relationships. Proven ability to streamline operations and manage staff for optimal performance.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Office Manager
State Farm Insurance Inc
Longmont, CO
05.2006 - Current
- Managed daily office operations, ensuring a smooth workflow and adherence to procedures.
- Coordinated schedules, meetings, and appointments for team members and clients.
- Implemented filing system improvements to enhance document retrieval efficiency.
- Assisted in maintaining accurate records of client interactions and policy documentation.
- Supported onboarding processes for new employees, facilitating training sessions.
- Monitored office supplies inventory, coordinating timely reorders to avoid shortages.
- Developed communication channels among staff to promote teamwork and collaboration.
- Utilized customer relationship management software to streamline client communications and follow-ups.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
Bachelor of Science - Health And Human Promotion
Oklahoma State University
Stillwater, OK05-2006
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ11-2010
Skills
- Office management
- Office administration
- Customer service
- Administrative support
- Billing
- Invoice management
- Bookkeeping
- Financial reporting
- Account reconciliation
- Financial tracking
- Document control
- Documentation expertise
- Compliance oversight
- Regulatory oversight
- Financial assessment
- Expense tracking
- Cost control
- Vendor relations
- Office logistics
- Business administration
- Organizational skills
- Technical assistance
- Quality assurance
- Executive assistance
- Leadership assistance
Accomplishments
Consecutive Years Sales Hall of Fame
TLC Board of Directors and President 2012-2020
LIFT Board of Directors
Certification
- Licensed Property, Casualty, Life, Health, Annuities, and Long Term Care Insurance in Colorado
Timeline
Office Manager
State Farm Insurance Inc
05.2006 - Current
Bachelor of Science - Business Management
University of Phoenix
Bachelor of Science - Health And Human Promotion
Oklahoma State University