William E Washington III
Manchester,NH
Summary
Dynamic logistics professional with a proven track record at Win Waste Management, excelling in operational planning and team leadership. Expert in route adjustment strategies and effective communication, I have enhanced driver productivity and streamlined processes, while fostering a collaborative team environment.
Overview
12
12
years of professional experience
Work History
Dispatcher
Win Waste Management
Londonderry, NH
09.2023 - Current
- Support operational logistics involving teams of 35 drivers on assigned tasks.
- Resolve transportation challenges using direct communication
- Ensure seamless delivery operations through effective customer coordination
- Streamlined routing strategies to boost driver productivity
- Organize and assign routes on a daily basis.
- Submit daily reports detailing progress and encountered on-road issues
- Developed and update spreadsheets to streamline data organization
- Created SharePoint sites to allow business partners to track daily progress
- Partner with internal teams and brokers to guarantee timely completion of daily routes
- Examine and forecast traffic patterns in congested zones
- Conduct training sessions for new business partners and Dispatch Team members to enhance role proficiency
- Redistribute assignments among drivers
- Handle driver-specific challenges promptly
- Optimized operational processes through development of structured Standard Operating Procedures (SOPs)
Dispatch Supervisor
End Zone Logistics
Nashua, NH
08.2020 - 06.2023
- Manage daily delivery and work schedules to maximize coverage.
- Review routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Supervise driver dispatching, route planning and vehicle tracking for over 25 delivery drivers.
- Oversee investigation and resolution of customer and vendor issues.
- Mentor and train new employees and offer insight and direction, helping boost overall performance and morale.
- Group and route deliveries according to designated areas to maintain efficient delivery times.
- Conducted merchandise flow consistently with established handling protocols.
- Address customer complaints with expert solutions to maintain trust.
- Successfully handled truck navigation for 300 deliveries each day.
- Ensured compliance with road safety regulations to protect property and the public.
- Observed road rules to ensure safe driving.
- Facilitated onboarding sessions for newly hired personnel.
- Analyzed operational data to identify trends and areas for improvement.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Collaborated with management to determine staffing needs for optimal coverage levels.
Field Manager
New Hampshire Sports & Social Club
Bedford, NH
06.2013 - 06.2023
- Opened gym facilities before games for team warm-ups.
- Secured all items in the facility post-game sessions for safety compliance.
- Served as an impartial referee for basketball and football games.
- Oversaw score table operations.
- Encouraged teamwork among participants throughout game play.
- Respond swiftly to potential player injuries arising in the course of gameplay.
Vendor Manager
Comcast
Manchester, NH
09.2019 - 03.2020
- Utilize tracking systems and documentation to provide reporting to Upper Management
- Provide feedback to identify trends for areas of improvement and successfully implement solutions
- Proactively identify and solve complex problems impacting business partners.
- Track and monitor equipment recovery
- Build and maintain positive working relationships with business partners.
Sr. Dedicated Client Service Manager Specialist
United Healthcare
Hooksett, NH
05.2015 - 03.2019
- Balanced the inventory for each Dedicated Client service Manager (DCSM) by monitoring workloads
- Leveraged resources by farming events and emails to team members
- Successfully trained DCSMs on necessary processes to assist Workforce
- Utilized tracking systems and documentation to provide reporting to Upper Management
- Met and maintained effective turn around times
- Coordinated overtime, time off and managed day to day capacity updates
- Provided feedback to identify trends for areas of improvement and successfully implemented solutions
- Provided outstanding support to new and long-standing DCSMs by listening closely to concerns and developing solutions
Education
College Preparatory Courses
Upward Bound
Skills
Responsive Team Contributor
Route Adjustment Strategy
Open Communication Style
Logistics Coordination
Operational Logistics Planning
Skilled in Office Suite Applications
Proficient in Lytics, Trux and Cytrx
Schedule Management
Demonstrated Organizational Abilities
Analytical Problem Resolution
Team Leadership
Workforce Development
Timeline
Dispatcher
Win Waste Management
09.2023 - Current
Dispatch Supervisor
End Zone Logistics
08.2020 - 06.2023
Vendor Manager
Comcast
09.2019 - 03.2020
Sr. Dedicated Client Service Manager Specialist
United Healthcare
05.2015 - 03.2019
Field Manager
New Hampshire Sports & Social Club
06.2013 - 06.2023
College Preparatory Courses
Upward Bound
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