Williamena Scott
Port Richey,FL
Summary
Proven track record in enhancing patient satisfaction and safety at BayCare Health System Inc., leveraging strong case documentation and teamwork skills. Expert in streamlining processes for optimal care delivery, evidenced by improved communication and efficient service coordination. Achieved significant advancements in patient well-being and team collaboration. Detail-oriented professional documenting all instances and cases of abuse, neglect and abandonment in compliance with agency rules. Remaining calm, polished and nonjudgmental in stressful situations. Respectful Child Protective Investigator handling emergency placements with ease.
Overview
11
11
years of professional experience
Work History
Child Protective Investigator
Florida Department Of Children & Families
06.2024 - Current
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Documented all relevant information by filling out forms and completing case reports.
- Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
Medical Appointment Scheduler
BayCare Health System Inc.
03.2023 - 06.2024
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
Mental Health Technician
BayCare Health System Inc.
12.2016 - 03.2023
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
CNA
Whispering Oaks Nursing And Rehab
05.2015 - 12.2016
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
House Supervisor
Quest Incorperated
05.2013 - 05.2015
- Streamlined communication between departments for improved patient flow and satisfaction.
- Reviewed clinical documentation to asses standards and quality of care.
- Resolved conflicts among team members promptly and effectively, maintaining a harmonious work environment.
- Monitored patient acuity levels closely, adjusting staffing assignments as needed for optimal care delivery.
- Assisted in the development and implementation of policies and procedures that aligned with hospital goals and regulatory requirements, ensuring consistent high-quality care.
- Mentored new nurses, providing guidance on hospital policies and procedures, fostering professional growth and development.
Education
Bachelor of Arts - Psychology
Universitty of Arizona Global Campus
Arizona08.2024
Associate of Science - Patient Care Tech
Ultimate Medical Academy - Clearwater
Clearwater, FL08.2011
Skills
- Teamwork and Cooperation
- Neglect and abandonment reporting
- Writing and verbal communication
- Case Documentation
- Mental health awareness
- Substance Abuse Knowledge
- Professional boundaries
- Child Welfare Laws
- Community Resources
- Crisis situations
- De-Escalation Techniques
- Conducting interviews
Affiliations
- NAMI
Timeline
Child Protective Investigator
Florida Department Of Children & Families
06.2024 - Current
Medical Appointment Scheduler
BayCare Health System Inc.
03.2023 - 06.2024
Mental Health Technician
BayCare Health System Inc.
12.2016 - 03.2023
CNA
Whispering Oaks Nursing And Rehab
05.2015 - 12.2016
House Supervisor
Quest Incorperated
05.2013 - 05.2015
Bachelor of Arts - Psychology
Universitty of Arizona Global Campus
Associate of Science - Patient Care Tech
Ultimate Medical Academy - Clearwater
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