Williamenia Shaw-Calup
North Charleston,SC
Summary
Reliable team player with a background in healthcare and retail. Proven ability to communicate effectively and assist customers with empathy, aiming to contribute to improved patient experiences and operational efficiency.
Overview
10
10
years of professional experience
Work History
Cashier/Money Services Technician
Walmart
Summerville, SC
04.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided product information.
- Maintained a clean and organized checkout area to enhance customer experience.
- Handled cash, credit, and gift card transactions accurately and securely.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
Home Health Aide
Heavenly Heart Home Care
North Charleston, SC
04.2020 - 12.2025
- Provided compassionate personal care, assisting clients with daily living activities and mobility support.
- Monitored client health status, documenting changes and communicating with healthcare professionals as needed.
- Developed and maintained strong relationships with clients to enhance emotional well-being and trust.
- Trained and mentored new aides on best practices for patient care and safety protocols.
- Assisted in medication management, ensuring accurate administration according to physician instructions.
Medical Appointment Clerk
Signature Performance
Omaha, NE
07.2017 - 12.2019
- Validated patient eligibility by verifying their credentials through Defense Eligibility Reporting System
- Scheduled medical appointments for active duty and retired patients and their family members
- Maintained appointment schedules using Composite Healthcare Systems (CHCS )
- Utilized CHCS to facilitate maintenance of appointment slots, rescheduling options and cancellation processing
- Validated and updated patient demographic information prior to booking appointments
- Contacted patients as needed to schedule, reschedule or cancel appointments
- Provided referral services for patients within the civilian community
- Coordinated with healthcare providers to streamline appointment processes and improve patient flow.
Front Desk Receptionist
Liberty Doctors
04.2016 - 02.2017
- Managed patient check-in and check-out processes to ensure smooth operations.
- Scheduled appointments using electronic health record system, optimizing daily workflow.
- Responded to patient inquiries, providing accurate information and enhancing satisfaction.
- Coordinated with medical staff to streamline communication and improve service delivery.
- Trained new front desk staff on procedures and customer service best practices.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
Associate of Science - Electronic Health Records
Miller-Motte Technical College
SC06-2015
Bachelor of Arts - English
Charleston Southern University
Charleston, SC06-1986
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Reliability and punctuality
- Customer service excellence
- Team collaboration
- Written and verbal communication
- Professionalism and courtesy
Timeline
Cashier/Money Services Technician
Walmart
04.2025 - Current
Home Health Aide
Heavenly Heart Home Care
04.2020 - 12.2025
Medical Appointment Clerk
Signature Performance
07.2017 - 12.2019
Front Desk Receptionist
Liberty Doctors
04.2016 - 02.2017
Associate of Science - Electronic Health Records
Miller-Motte Technical College
Bachelor of Arts - English
Charleston Southern University