William Franklin Ezell IV
Holly Springs,Georgia
Summary
My name is William Franklin Ezell IV, or Frankie. I'm currently working for The Home Depot as an Appliance Sales Specialist at store #1777, where in my first year I managed to get over $750k in sales, between my numbers from the service desk, which is a bit more fast-paced, and my sales in appliances. A normal year in appliances is around $400k on average. I am learning all I can to eventually take the CompTIA A+, Networking+ and Security+ exams and get the corresponding certificates. I do enjoy building computers, putting models together and all types of gaming (D&D, PC, Console, Board games, 40K etc.)
Overview
12
12
years of professional experience
Work History
Appliance Sales Specialist
The Home Depot
Kennesaw, GA
03.2019 - Current
- I currently work in Appliances as a sales specialist, assisting customers in understanding the differences between the many models of each appliance, and help them decide which one best suits their individual needs
- I've worked in Flooring as well, with setting up measures and selling installs to customers.
Service Desk Associate
The Home Depot
Dacula, GA
01.2018 - 06.2019
- I worked as a Customer, , helping out customers with making orders, pulling orders, and resolving problems with orders
- I also worked in returns, and helped out with the deliveries team with picking orders
- I was also responsible for keeping up with the phones and communicating with the different departments in the store.
Cashier
The Home Depot
Dacula, GA
01.2016 - 01.2018
- I worked as a cashier, checking out customers, and occasionally backing up the returns desk at customer service.
Sales Floor Associate
Target
Monroe, GA
01.2015 - 01.2016
- Seasonal Employee, I worked on the Sales Floor in Hardlines (everywhere but clothing, toys, electronics, the food cafe, pharmacy and starbucks) helping customers, stocking shelves and keeping the area presentable
- I occasionally helping with the carts, cash registers, and backing up in electronics
Night Dispatcher
All American Road-services And Towing
Monroe, GA
01.2012 - 10.2015
- I worked at All American Towing and Road Services, in fast-paced customer service, dealing with a 20+ line phone system, dispatching road-service technicians and tow trucks out over a large area
- I went back and forth between customers and drivers, and sometimes having to call their insurance company.
Education
High School Diploma -
Nassau County Adult School
Fernandina Beach, FL 04.2007 - 04.2007
Skills
Eagle Scout
Certified Scuba DiverI'm currently taking courses towards getting my CompTIA A IT Certificate, and have already purchased the courses for the Networking and Security Certificates as well Afterwards, I plan to get the Pentest Cert and anything else I can along the way
PC BuildingMicrosoft Word, Excel and PowerPointFor Home Depot: SKU Depot, Order Up, ESVS, POS, Credit Center, Volume Pricing Program, Quote Center, Tool Rental (some of it), Design Builder (some of it), Depot Direct, and Service Connect
Product line knowledge
Appliance brands
Inventory oversight
Organization
Interpersonal Communication
Problem-Solving
Active Listening
Critical Thinking
Organization and Time Management
Teamwork and Collaboration
Attention to Detail
Timeline
Appliance Sales Specialist
The Home Depot
03.2019 - Current
Service Desk Associate
The Home Depot
01.2018 - 06.2019
Cashier
The Home Depot
01.2016 - 01.2018
Sales Floor Associate
Target
01.2015 - 01.2016
Night Dispatcher
All American Road-services And Towing
01.2012 - 10.2015
High School Diploma -
Nassau County Adult School
04.2007 - 04.2007