Wilhelmina Clark

• Primarily provides member services via telephone, email, text, or chat by performing transactions on members' accounts, answers questions and cross-sells credit union services, opening accounts, process loan applications, and resolving member concern.Organize and prioritize work in a high volume and fast paced environment to ensure timely and accurate new account openings, processing of all requests, and resolving member questions, concerns, or issues.
• Assisted team members with challenging calls, providing guidance and support to ensure positive outcomes.
• Utilized active listening skills to identify customer needs and provide appropriate solutions.
• Demonstrated strong problem-solving skills by resolving customer issues during first call.

Provide engaging customer service in an inbound Call Center environment.

· Receive calls from guests who have pre-paid vacation packages and help them arrange their future travel plans.

respond to direct mail solicitations, email campaigns, and web advertising

• Excellent communication skills, both verbal and written.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

Assist with payments and costs associated with the new sale, package, or any upgrade purchases, as necessary.

· Answer calls from visitors requesting date changes, asking about the specifics of the package, and asking about their impending vacation.

· Verify all trip and tour specifics related to each package and give pertinent information on their stay.

· Assist travelers with any issues they could encounter before or after departure as part of their trip package.

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