William Hugh Hudson
Charlotte,NC
Summary
Well, like my Father, I thought I would teach at a Community College or even a University. But, then, an opportunity at the Carter White House arose, and I took it. Wonderful time, until Reagan was elected, and he fired all of us. My friend, Lee Patkus, invited me to join him at Allstate Insurance Company. After 3 years, I realized, I hated the work. In 1983, another friend, Bruce DeLeon, called and said RCA is starting a telecommunications company. I said, I know nothing about telecommunications. Bruce said, don't worry about it, it's a new industry. And, that became my 30-year career for which I am most grateful. I retired in 2013.
Overview
36
36
years of professional experience
Work History
Senior Account Manager
Continuant
02.2009 - 03.2013
- Mentored junior account management professionals to develop skills and increase company revenue.
- Provided extensive support in sales, technical and business areas to key accounts.
- Worked with customers to develop strategic business and account plans.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
Senior Account Manager
Digital Communications, Inc
09.2006 - 02.2009
- Provided extensive support in sales, technical and business areas to key accounts.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
National Account Manager
WilTel Communications
02.1992 - 09.2006
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
- Increased market penetration by growing brand awareness.
- Provided product demonstrations to share features, answer questions and overcome concerns.
Account Representative
RCA Telecommincations
02.1984 - 02.1992
- Collaborated with other departments to address customer needs and service requests.
- Analyzed accounts for delinquencies and other ongoing issues.
- Processed client payments and updated accounts.
- Supported customer satisfaction through regular follow-up and communication.
District Sales Manager
Allstate Insurance Company
11.1980 - 02.1984
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
- Worked diligently with dealers and management teams to forge lasting relationships and assist in solving unique business problems.
Southern States Director
White House Conference On Aging
05.1977 - 11.1980
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored and coordinated workflows to optimize resources.
Education
Organizational Development
UNC-CH
Chapel Hill, NC06.1977
Master of Arts - Counseling
UNC-CH
Chapel Hill, NC05.1976
Skills
- Excellent Negotiation Skills
- Customer Relations
- Business Development
- Sales Expertise
Volunteer Instructor at The Red Cross for 30 years and volunteer EMT for 20 years.
The Red Cross and EMT position afforded me wonderful times to be an instructor and helper.
Timeline
Senior Account Manager
Continuant
02.2009 - 03.2013
Senior Account Manager
Digital Communications, Inc
09.2006 - 02.2009
National Account Manager
WilTel Communications
02.1992 - 09.2006
Account Representative
RCA Telecommincations
02.1984 - 02.1992
District Sales Manager
Allstate Insurance Company
11.1980 - 02.1984
Southern States Director
White House Conference On Aging
05.1977 - 11.1980
Organizational Development
UNC-CH
Master of Arts - Counseling
UNC-CH
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