William J Howard

Detroit,MI

Summary

Dynamic security professional with a proven track record at Inter City Protective Services, skilled in electronic surveillance and emergency evacuation procedures. Recognized for maintaining high safety standards while fostering a welcoming environment. Detail-oriented and committed to integrity, I excel in report generation and staff management, ensuring effective operations and guest satisfaction.

Overview

years of professional experience

Work History

Security Officer / Park Ranger

Inter City Protecive Services

03.2023 - Current

Acted quickly during emergency situations to reduce opportunity for damage and injury.
Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of secured areas.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Patrolled and monitored premises in company vehicles and by foot.
Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Answered alarms, investigated disturbances, and contacted law enforcement personnel to de-scalate crises.
Worked both independently and collaboratively with Law Enforcement agencies to resolve urgent issues to protect lives and property.
Updated shift logs and produced daily reports to document security activities and specific incidents.
Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Monitored CCTV cameras and alarm systems for security breaches.
Informed visitors of current and recurring dangers posed by wildlife, terrain and inclement weather.
Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.

Chef De Cuisine /Assistant Restaurant Manager

526 Main / Tequilla Blue / 5th Avenue

01.2018 - 03.2020

Forecasted seasonal staffing levels and interviewed and hired new staff members.
Monitored line processes to maintain consistency in quality, quantity, and presentation.
Created menus and designed corresponding recipes for 526 Main / Tequilla Blue.
Oversaw preparation of creatively-designed recipes for 526 Main / Tequila Blue
Maintained well-organized mise en place to keep work consistent.
Scheduled and supervised all kitchen employees such as dishwashers and waiters.
Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Placed orders to restock items before supplies ran out.
Developed kitchen staff through training, disciplinary action, and performance reviews.
Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Handled and stored food to eliminate illness and prevent cross-contamination.
Arranged for kitchen equipment maintenance and repair when needed.
Immediately resolved issues with patrons by employing careful listening and communication skills.
Supervised all areas of restaurant to keep it clean and well-maintained.
Identified team weak points and implemented corrective actions to resolve concerns.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
Analyzed daily sales figures and developed strategies to increase sales.
Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
Conducted regular meetings with staff to discuss performance and address any issues.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Motivated staff to perform at peak efficiency and quality.
Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Implemented effective inventory control systems to reduce food spoilage and waste.

Education

High School Diploma -

Highland Park Community High School

Highland Park, MI

Master of Science - Information Technology / Business Management, CS

Lawrence Technological University

Southfield, MI

06-2029

Skills

Electronic surveillance
Metal detector operation
Visitor tracking
Identification verification
Investigation documentation

Detail-oriented
Emergency evacuation procedures
Staff management
High level of integrity
Report generation

Interests

Coding and Programming
Mindfulness Practices
Management and Team-Building

Timeline