William L. Kissam III
Tyler,TX
Summary
Results-oriented professional prepared for high-impact roles in client partnership management. Extensive experience in developing and nurturing client relationships, ensuring alignment with business objectives. Known for fostering team collaboration and adaptability to dynamic environments. Expertise in strategic planning and client satisfaction.
Overview
21
21
years of professional experience
Work History
Sr. Client Partner
Verizon Wireless
04.2021 - Current
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
- Streamlined internal processes, resulting in improved efficiency and increased productivity.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Established credibility with prospective clients through subject matter expertise and genuine understanding of their needs.
- Championed innovative ideas within the organization, driving positive change across multiple departments.
- Enhanced revenue growth by identifying and pursuing new business opportunities.
- Collaborated with C -Suite leaders to implement continuous improvements and exceed team goals.
Indirect District Manager
Verizon Wireless
11.2019 - 03.2021
- Streamlined operational processes for increased productivity and cost savings.
- Aligned team objectives to organizational goals for cohesive direction.
- Drove employee engagement initiatives for improved morale and retention.
- Established operational benchmarks to monitor performance and quality.
Indirect Account Manager
Verizon Wireless
11.2017 - 11.2019
- Monitored partner performance metrics closely, addressing any discrepancies or issues proactively to maintain long-term success.
- Leveraged knowledge of industry trends to provide valuable insights to both clients and internal stakeholders alike.
- Streamlined processes within the team by implementing new tools and technologies that improved overall productivity.
Sr. Sales Trainer
Verizon Wireless
04.2017 - 11.2017
- Partnered with HR to develop career advancement pathways within the organization based on demonstrated expertise in the field of sales training.
- Established a culture of continuous improvement by encouraging feedback from trainees on course content and delivery methods.
Retail Sales Manager
Verizon Wireless
04.2011 - 03.2013
- Guided team members to exceed sales targets through personalized coaching.
- Developed sales forecasts to inform inventory management and staffing needs.
Retail Sales Specialist
Verizon
04.2009 - 03.2011
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
Business Account Executive
AT&T Mobility
02.2004 - 03.2009
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
Education
Chapel Hill High School
Tyler, TXBusiness Management
Tyler Junior College
Tyler, TXSkills
- Data-driven decision making
- Creative solutions
- Relationship management
- Sales leadership
- Influencing skills
- Teamwork and collaboration
- Customer satisfaction
- Forecasting accuracy
Timeline
Sr. Client Partner
Verizon Wireless
04.2021 - Current
Indirect District Manager
Verizon Wireless
11.2019 - 03.2021
Indirect Account Manager
Verizon Wireless
11.2017 - 11.2019
Sr. Sales Trainer
Verizon Wireless
04.2017 - 11.2017
Retail Sales Manager
Verizon Wireless
04.2011 - 03.2013
Retail Sales Specialist
Verizon
04.2009 - 03.2011
Business Account Executive
AT&T Mobility
02.2004 - 03.2009
Chapel Hill High School
Business Management
Tyler Junior College
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