William Lawson
Passaic
Summary
Self-starter with a broad customer service background however, am skilled in developing relationships and providing exceptional individualized service. Juggling multiple tasks and working under pressure. Dependable employee who can bring management experience, a willingness to take on added responsibility to meet tight deadlines and business acumen to the organization. Enthusiastic yet fun team player with a strong work ethic and problem solving skills that are a staple in any business.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Fleet Director
WNC Laundry
08.2024 - Current
- Developed and maintained documentation for all fleet operations to meet regulatory standards.
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Maintained accurate driver information for delivery scheduling.
- Reduced repair costs through the establishment of strategic partnerships with reliable vendors and negotiating favorable contract terms.
- Optimized routing plans based on real-time traffic data analysis which resulted in decreased travel time during peak hours.
Fleet Manager/Logistics Coordinator
New York Mutual Trading Co
08.2021 - 08.2024
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Directed dispatching, routing and tracking of 30+ fleet vehicles.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Coordinated repairs to vehicles to maintain fleet operations.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
Fleet Manager
Cooperative Laundry
09.2019 - 11.2019
- Monitored and maintained high level of on-time delivery reliability service and performance
- Managed all aspects of daily delivery, including routing, driver supervision and DOT compliance
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Worked with Director of Operations to resolve service problems, improve operations and provide exceptional customer service
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Route Manager
WH Linen Supply Co
07.2007 - 07.2019
- Assumed ownership over route productivity and managed work flow to meet or exceed quality service goals
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Minimized damage and repair costs through careful management and preventative maintenance
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
- Communicated with customer service, shipping department and customers regarding outgoing orders
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
Education
Bachelor of Arts - Communication
William Paterson University
Wayne, NJ2003
Skills
- Articulate and well-spoken
- Accurate and detailed
- Works well under pressure
- Customer service-oriented
- Natural leader
- Superior verbal and written communication skills
- Exceptional attention to detail
- Efficient multi-tasker
- Deadline-oriented
- Highly organized
Timeline
Fleet Director
WNC Laundry
08.2024 - Current
Fleet Manager/Logistics Coordinator
New York Mutual Trading Co
08.2021 - 08.2024
Fleet Manager
Cooperative Laundry
09.2019 - 11.2019
Route Manager
WH Linen Supply Co
07.2007 - 07.2019
- OSHA 10 Certified
Bachelor of Arts - Communication
William Paterson University
Certification
- OSHA 10 Certified
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