WILLIAM M TANDA
Massachusetts Department of Developmental Services
Haverhill,MA
36
years of professional experience
Detail-oriented professional with extensive experience in service quality enhancement, issue resolution, and staff performance management. Expertise in legal and regulatory compliance and operational oversight, ensuring providers supporting individuals with mental disabilities meet financial stability and compliance standards. Proficient in addressing audit-related issues promptly and effectively, fostering continuous improvement in service delivery.
Work History
Director of Provider Qualifications and Accountabi
18 Years 3 Months- Oversaw multidisciplinary staff performance, providing coaching, supervision, and accountability for consistent service outcomes.
- Coordinated person-centered planning processes, aligning supports with individual needs, goals, and safety requirements.
- Evaluated program performance data to identify gaps, improve workflows, and strengthen service quality.
- Directed service delivery operations across developmental services programs, ensuring compliance with state regulations and agency standards.
- Managed incident response activities, ensuring timely reporting, follow-up, and corrective action implementation.
- Interpreted policy requirements and translated guidance into effective departmental procedures and staff expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Documented services, incidents, and observations accurately to support compliance and care continuity.
Fiscal Monitoring Manager
17 Years 4 Months- Directed program monitoring activities to ensure compliance with career service regulations and internal policies.
- Analyzed performance data to identify trends, gaps, and opportunities for operational improvement.
- Reviewed service delivery records for accuracy, completeness, and adherence to reporting standards.
- Coordinated corrective action follow-up with staff to resolve monitoring findings and strengthen compliance.
- Prepared concise reports summarizing audit results, findings, and recommended process changes.
- Trained staff on documentation requirements, reporting procedures, and monitoring expectations.
- Collaborated with management to refine monitoring workflows and improve consistency across service areas.
- Maintained organized records supporting timely review, tracking, and resolution of program issues.
- Conducted thorough assessments of monitoring systems, identifying areas for improvement and cost savings opportunities.
- Developed comprehensive documentation for all aspects of the monitoring process, resulting in increased transparency and accountability among team members.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
Education
Master of Science - Management
Bachelor of Arts - Economics
Skills
Operations management
Strategic planning
Budget management
Vendor management
Regulatory compliance
Rules and regulations
Quality assurance
Staff development
People management
Team management
Regulatory compliance
Compliance oversight
Contract management
Timeline
Director of Provider Qualifications and Accountabi
Massachusetts Department of Developmental Services
03.2006 - 06.2024Read More
Fiscal Monitoring Manager
Massachusetts Department of Career Services
11.1988 - 03.2006Read More
Arthur D. Little Management Education Institute
Master of Science from Management
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University of Dar Es Salaam
Bachelor of Arts from Economics
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