Jira
William McDaniel
Product/Project Manager
Piscataway,NJ
Work Preference
Summary
Product-focused professional with 9+ years of experience translating business needs into scalable systems, workflows, and internal products. Proven ability to partner with engineering, operations, and stakeholders to improve adoption, usability, and operational efficiency. Strong background in requirements gathering, process design, training enablement, and data-informed decision-making, with experience supporting enterprise platforms and cross-functional teams.
Overview
9
9
years of professional experience
Work History
Associate Digital Product Manager
American Express
08.2022 - Current
- Translate business needs into clear requirements, process documentation, and rollout plans, ensuring alignment between technical teams and non-technical stakeholders.
- Designed and delivered 10+ enablement and training programs, improving adoption and reducing repeat operational issues.
- Led initiatives that improved content discoverability and engagement, contributing to a 30% increase in traffic and 46% increase in engagement through data-driven optimization.
- Applied artificial intelligence and machine learning principles to software development.
- Maintained on-time product completion rate of 93% by judiciously allocating human and hardware resources to reduce development times.
Project Analyst
Lotto.com
02.2022 - 08.2022
- Partnered with product, operations, and technical teams to gather requirements, refine workflows, and support feature execution across multiple initiatives.
- Served as a liaison between business stakeholders and technical teams, ensuring clarity on scope, priorities, and expected outcomes.
- Assisted in breaking down ambiguous initiatives into actionable workstreams, reducing rework and accelerating delivery timelines.
- Supported continuous improvement efforts by identifying bottlenecks, proposing streamlined processes, and tracking operational performance.
- Tracked ongoing project advancement towards predefined milestones, reducing instances of missed deadlines by 60%.
Project Manager
St. Martin Cabinetry
07.2017 - 11.2021
- Managed end-to-end delivery of custom production initiatives, improving project completion efficiency 20%.
- Developed project schedules, tracked dependencies, and resolved issues, reducing delivery delays 15%.
- Partnered with technical and administrative teams to streamline workflows, increasing operational efficiency 25%.
- Led stakeholder meetings to review risks, deliverables, and priorities across cross-functional teams.
- Oversaw projects from procurement through commissioning while balancing cost, quality, and customer expectations.
Education
Bachelor of Arts - Communications
Stockton University
Absecon, NJ05.2021
Skills
- Product Requirements & User Stories
- Stakeholder & Cross-Functional Collaboration
- Process Design & Workflow Optimization
- Product Operations & Enablement
- Roadmap Support & Prioritization
- Data Analysis & Reporting (Excel, Sheets)
- Documentation (Confluence, SharePoint)
- Training & Adoption Strategy
- Risk & Impact Analysis
- AI Chatbot trainer
- ChatGPT/MS Copilot Integration
- Jira
- Confluence/SharePoint
- Microsoft Suite Products
- Google Suite Products
- UX design
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Software
Confluence
Google Suites
Microsoft Suites
Airtable
Sharepoint
Languages
English
Native or Bilingual
Interests
Computer Building
Sports
Travel
Business
Finance
Tech
Accomplishments
- Achieved a 25% improvement in task efficiency by introducing Microsoft Excel for tracking and managing operational data.
- Achieved a 20% reduction in project delays through effectively helping with project coordination, scheduling, and issue resolution.
- Supervised a team of 6 staff members, ensuring compliance with company policies and improving team productivity by 15%.
- Used Microsoft Excel to develop inventory tracking spreadsheets, improving reporting accuracy and reducing manual tracking errors by 30%.
Timeline
Associate Digital Product Manager
American Express
08.2022 - Current
Project Analyst
Lotto.com
02.2022 - 08.2022
Project Manager
St. Martin Cabinetry
07.2017 - 11.2021
Bachelor of Arts - Communications
Stockton University