Summary
Overview
Work History
Education
Skills
Timeline
Websites
Accomplishments
Work Availability
Certification
Quote
SoftwareDeveloper

WILLIAM G MERRIMAN II

IT Specialist - Cyber
Atlanta,GA

Summary

Accomplished IT Specialist with over 5 years of information technology support experience, Tech-savvy, Professional well-versed in installing and configuring computer systems, Diagnosed hardware and software defects, Supported new application rollouts, Trained in Microsoft Office, and Cisco Networking. Committed to providing efficient, high-quality support

Overview

6
6
years of professional experience
1
1
Certificate

Work History

Operations Manager

NPursuit @ Westside Works
Atlanta, GA
04.2023 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Cybersecurity Analyst Student

City of Refuge Tech Transformation Academy
Atlanta, GA
02.2022 - 11.2022
  • Analyzed system risk to identify and implement appropriate security countermeasures
  • Built firewalls and encrypted data to secure confidential information
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Demonstrated self-reliance by meeting and exceeding workflow needs

IT SPECIALIST

Atlanta Technical College
Atlanta, GA
05.2017 - 03.2022
  • Configured new employee workstations, including all hardware, software, and peripheral devices
  • Maintained inventory of IT supplies by checking and documenting levels regularly
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes
  • Responded to 200 individual tickets every week to provide end-user support on systems and software

TECHNICAL OPERATIONS SPECIALIST

Fulton County Board of Elections
Atlanta, GA
10.2020 - 01.2022
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support to Fulton County Board of Elections
  • Responded to support tickets within minutes to improve customer service to election poll managers
  • Repaired hardware components on government networks, including firewalls, routers, and DVR voting poll devices
  • Facilitated system migration projects during off-hours to avoid outages and network bottlenecks
  • Installed, configured, and setup PCs, printers, and polling equipment in several assigned precinct's for optimal operation and reporting
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions

Component Rack Tester

Materials in Motion
Fairburn, GA
08.2019 - 10.2020
  • Defined problems, selected methods and completed experiments to gather data
  • Setting up and maintaining DataCenter infrastructure
  • Troubleshooting LAN / WAN
  • Leveraged Linux/Python to input and compile data gathered from various sources.
  • Compared parts to stock lists and material parameters to check compliance and identify non-conforming parts.

IT TECHNICIAN

SUPER BOWL LIII, National Football League Inc
Atlanta, GA
01.2019 - 02.2019
  • Set-up and installed NFL software on new laptops and tablets
  • Connected and removed all Cat 5 and RJ45 cables to routers, VOIP phone lines, and switches inside conference rooms and stadium venues before and after the main event broadcast
  • Established a team of 5 employees to accomplish daily tasks within a tight deadline window
  • Assisted with keeping track of all IT equipment being installed and removed within my department

Education

Cybersecurity

City of Refuge Tech Transformation Academy
Atlanta, GA
11.2022

Associate of Applied Science - Computer Programming

Atlanta Technical College
Atlanta, GA
05.2019

Honorable Discharge -

United States Navy
Norfolk, VA
01.1998

Skills

  • Technical issue analysis
  • Application installations
  • Troubleshooting and diagnostics
  • Hardware configuration
  • LAN/WAN
  • JavaScript, Linux, Python, SQL,
  • Windows XP/Vista, Microsoft Client
  • Telecommunications Systems
  • Data Encryption
  • Threat Detection
  • Computer Network Defense
  • Security Systems Knowledge

Timeline

Operations Manager

NPursuit @ Westside Works
04.2023 - Current

Cybersecurity Analyst Student

City of Refuge Tech Transformation Academy
02.2022 - 11.2022

TECHNICAL OPERATIONS SPECIALIST

Fulton County Board of Elections
10.2020 - 01.2022

Component Rack Tester

Materials in Motion
08.2019 - 10.2020

IT TECHNICIAN

SUPER BOWL LIII, National Football League Inc
01.2019 - 02.2019

IT SPECIALIST

Atlanta Technical College
05.2017 - 03.2022

Cybersecurity

City of Refuge Tech Transformation Academy

Associate of Applied Science - Computer Programming

Atlanta Technical College

Honorable Discharge -

United States Navy

Accomplishments

    Atlanta Technical College “Legacy” Award 2019 G.O.A.L. (Georgia Occupational
    Award of Leadership) 2019 Recipient


    Activities and Honors: Student Government Association (SGA), Vice President of Toastmasters Club

    Hailey Exchange Ambassador (Interned with DeltraSoft in Germany)
    National Honors Society Treasurer

    Graduated Valedictorian Atlanta Technical College

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Certification

  • ITF+ Certification, Comptia - 2022

Quote

If you really look closely, most overnight successes took a long time.
Steve Jobs

Similar Profiles

CREATE PROFILE
WILLIAM G MERRIMAN IIIT Specialist - Cyber