Summary
Overview
Work History
Education
Personal highlights
Timeline
7a
William P. Flaws Sr

William P. Flaws Sr

Columbus,OH

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Customer service is listening, analyzing, empathizing, and informing of solutions

Overview

41
41
years of professional experience

Work History

Meat and Seafood

Kroger
08.2004 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed orders, weekly sales plans, perishable inventory, sales, shrink
  • Serviced customers from counter, along with tips and recommendations
  • Maintained cleanliness Ohio Health Department standards
  • Department Head for 16+ years

Floater Cleaner

Sciota Services
04.2012 - Current
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained cleanliness and order in various facilities, ensuring a welcoming environment for visitors.
  • Followed strict safety guidelines while working with cleaning chemicals to ensure a risk-free workplace.
  • Managed cleaning supplies inventory to ensure availability of necessary materials for daily tasks.
  • Assisted in training new cleaning staff, sharing best practices and effective techniques.

Mortgage Loan Office Manager

Great Lakes Home Lending
03.2004 - 10.2006
  • Streamlined office operations by implementing efficient administrative procedures.
  • Managed vendor relationships, optimizing cost-efficiency and service quality.
  • Improved team productivity with effective resource allocation and task delegation.
  • Oversaw implementation of new software systems, increasing operational efficiency.
  • Managed office budget, ensuring cost-effective use of resources.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Ohio licensed mortgage loan officer
  • Signed up, submitted, and processed heloc and refinanced first mortgages
  • Loan compliance auditor

Sales Associate

Ricart Ford
06.1996 - 03.2004
  • Built relationships with customers to encourage repeat business.
  • Senior Product Specialist
  • Meet and Greet, walk around demonstration, test drive, prelim paperwork, delivery
  • Customer prospecting and follow up
  • Training new product specialists
  • Certification training manager for all Ford sales associates
  • SVT Certified Specialist
  • Certified Ford Master Sales Consultant

Assistant Bookkeeper

Winegardner & Hammons
05.1989 - 07.1996
  • Maintained and processed invoices, deposits, and money logs.
  • Previous positions held within company in reverse order: night auditor, front desk supervisor, bellman

Partner

Windy City Music
02.1984 - 07.1996
  • Audio & visual rental delivery and set up
  • Customer service
  • Light Booking
  • Family Business

Sous Chef

Walt Disney World Parks and Resorts
05.1987 - 08.1987
  • Food prep and line service in fine dining restaurant
  • Selected for the Walt Disney College Program, was invited back (and accepted) for the summer of 1998 just work

Concessions Worker and Day Crew

Santa Fe Speedway
06.1984 - 09.1985
  • basic concession serving and cleaning
  • stand clean up and clay track preparation

Education

Some College (No Degree) - Hospitality Administration And Management

The Ohio State University
Columbus, OH

Associate of Science - Hospitality Administration And Management

Triton College
River Grove, IL
12-1988

Walt Disney Hospitality Management Certificate - Hospitality And Tourism Management

Walt Disney World
Orlando, FL
08-1987

High School Diploma -

Marist H.S.
Chicago, IL
06-1986

Personal highlights

Happily married for 30 years 

Fathers of 2 college grads

Uncle to 20 nieces and nephews

7th of 7 children

Timeline

Floater Cleaner

Sciota Services
04.2012 - Current

Meat and Seafood

Kroger
08.2004 - Current

Mortgage Loan Office Manager

Great Lakes Home Lending
03.2004 - 10.2006

Sales Associate

Ricart Ford
06.1996 - 03.2004

Assistant Bookkeeper

Winegardner & Hammons
05.1989 - 07.1996

Sous Chef

Walt Disney World Parks and Resorts
05.1987 - 08.1987

Concessions Worker and Day Crew

Santa Fe Speedway
06.1984 - 09.1985

Partner

Windy City Music
02.1984 - 07.1996

Some College (No Degree) - Hospitality Administration And Management

The Ohio State University

Associate of Science - Hospitality Administration And Management

Triton College

Walt Disney Hospitality Management Certificate - Hospitality And Tourism Management

Walt Disney World

High School Diploma -

Marist H.S.

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William P. Flaws Sr