Chad Stephens
Hendersonville,NC
Summary
I have worked in many areas of the hospitality industry for over 15 years as a night auditor, reservations sales agent, group rooms coordinator, and front office management. I pride myself on my attention to detail, and getting to know clients' wants and needs, ultimately creating the perfect vacation experience for them. I have experience working on property management systems such as; Opera, Spring-Miller Systems (SMS Host), Resort Data Processing (RDP), and Lightspeed.
Overview
13
13
years of professional experience
Work History
Meat/Seafood Assistant Manager - Seafood
The Fresh Market
Asheville, NC
11.2024 - Current
- Maintaining seafood display cases to ensure freshness and quality.
- Assist customers by providing product information and recommendations.
- Execute daily inventory checks to track stock levels and reduce waste.
- Collaborate with team members to optimize workflow and enhance service efficiency.
Lodging Operations Manager
Vail Racquet Club Mountain Resort
Vail, CO
01.2023 - 10.2024
- Streamlined daily operations to enhance guest experience and service efficiency.
- Oversaw staff training to improve performance and ensure adherence to resort standards.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Manage daily arrivals and departures.
- Maintain and manage clear communication across Housekeeping and Maintenance departments.
- Take and process reservation calls.
Front Office Manager
Antlers at Vail Condominiums
Vail, CO
04.2021 - 01.2023
- Supervised front office operations to ensure exceptional guest service and satisfaction.
- Coordinated team schedules and training programs to enhance staff performance and efficiency.
- Managed guest reservations and inquiries using property management systems.
- Developed standard operating procedures to maintain consistency in front office services and policies.
- Resolved guest complaints promptly, fostering positive relationships and repeat business opportunities.
Office and Boarding Manager
Vail Valley Animal Hospital - Eagle-Vail
Avon, CO
07.2018 - 11.2020
- Oversaw daily operations for boarding facility, ensuring high standards of pet care and safety.
- Coordinated communication between pet owners and veterinary staff regarding pet health updates.
- Monitored inventory levels of supplies, ensuring timely replenishment to support operational needs.
- Evaluated customer feedback to enhance services and improve overall client satisfaction rates.
- Scheduling of pet appointments based on doctor availability and/or doctor expertise.
Reservations Sales Associate/Group Rooms Coordinator
Vail Cascade Resort & Spa (presently Grand Hyatt Vail)
Vail, CO
12.2012 - 07.2018
- Managed customer reservations through property management systems, ensuring accuracy and efficiency in bookings.
- Coordinated with various departments to fulfill guest requests and enhance overall experience.
- Increased customer satisfaction by efficiently managing reservations and providing accurate information.
- Coordinated with other departments such as sales, marketing, and front office operations to optimize guest experiences throughout their stay.
- Worked directly with group/conference clients to ensure their rooming lists are entered properly in the property management systems.
Education
Associate in Arts
AB Technical Community College
Asheville, NCHigh School Diploma -
Hendersonville High School
Hendersonville, NC06-1997
Accomplishments
During my time as a Reservations Sales Associate at Vail Cascade Resort & Spa (now Grand Hyatt Vail), I became part of the "Million Dollar Club" by generating over $1,000,000 in reservations revenue.
Timeline
Meat/Seafood Assistant Manager - Seafood
The Fresh Market
11.2024 - Current
Lodging Operations Manager
Vail Racquet Club Mountain Resort
01.2023 - 10.2024
Front Office Manager
Antlers at Vail Condominiums
04.2021 - 01.2023
Office and Boarding Manager
Vail Valley Animal Hospital - Eagle-Vail
07.2018 - 11.2020
Reservations Sales Associate/Group Rooms Coordinator
Vail Cascade Resort & Spa (presently Grand Hyatt Vail)
12.2012 - 07.2018
Associate in Arts
AB Technical Community College
High School Diploma -
Hendersonville High School