Mike Wooderson
Portland,OR
Summary
Dynamic leader with a proven track record at New Seasons Market, adept in staff training and development, and enhancing customer relations. Excelled in reducing waste and boosting sales through expert inventory management and product knowledge. Skilled in team motivation and project management, achieving significant improvements in employee performance and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Seafood and Meat Assistant Manager
New Seasons Market
11.2019 - Current
- Maintained efficient perishable product levels to minimize waste while maximizing sales opportunities
- Kept abreast of sales trends and product trends.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Inventory Management
- Software proficiency; Foodstorm, Retalix, PIT, Cantina, Zebra Inventory.
- Trained multiple staff members into positions of promotion.
- Maintained successful metrics for sales, spending budgets, waste budgets, profit margins, and inventory levels.
- Advanced product knowledge: Safety precautions, butchering, mongering, customer recommendations, and quality control.
- Planned, organized, staffed, and conducted promotional events
Seafood Clerk
New Seasons Market
11.2016 - 11.2019
- Upheld the highest standards of cleanliness throughout the department, performing daily sanitation tasks such as washing cutting boards, utensils, display cases, and work surfaces.
- Promoted a positive shopping experience by addressing customer inquiries or concerns in a polite, professional manner.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Cleaned and sanitized equipment, tools, and work surfaces.
- Checked quality of products and removed expired items.
- Conducted routine quality assurance inspections to ensure adherence to food safety standards within the seafood department.
- Increased sales by creating visually appealing seafood displays and regularly updating signage to highlight seasonal items.
- Interacted with customers to foster loyalty and satisfaction.
- Conducted promotional events
- Trained Staff to promotional status
- Handled specialty seafood items for packaging and display.
- Maintained accurate records of seafood weights, prices, and inventory levels for streamlined department operations.
- Increased sales by explaining characteristics and providing serving suggestions for various seafood items.
Quality Assurance / Refurbishment Team Lead
CTDI - Communications Test Design
08.2013 - 11.2016
- Investigated variances, performed root-cause analysis and documented corrective actions to resolve complications.
- Coached and motivated 6-person team to develop competencies.
- Coached onboarding department leaders.
- Directed day-to-day quality assurance department activities, establishing rapport with team members to facilitate effective communication and coordination.
- Proficiency in multiple departments: Inventory, Shipping and Receiving, Refurbishing, Testing.
- Documented testing procedures for developers and future testing use.
Education
High School Diploma -
Grant High School
2245 NE 36th AveAssociate of Science - Psychology
Portland Community College
Portland, ORRetail Management Certificate -
Umpqua Community College
1140 Umpqua College Rd.Skills
- Team motivation
- Customer Relations
- Product and service knowledge
- Staff Training and Development
- Staff Management
- Recruiting and interviewing
- Sales Growth
- Employee Performance Evaluations
- Project Management
- Financial Management
- Reporting and documenting
Certification
- RTMC
- ServeSafe
- Food Handlers
Timeline
Seafood and Meat Assistant Manager
New Seasons Market
11.2019 - Current
Seafood Clerk
New Seasons Market
11.2016 - 11.2019
Quality Assurance / Refurbishment Team Lead
CTDI - Communications Test Design
08.2013 - 11.2016
- RTMC
- ServeSafe
- Food Handlers
High School Diploma -
Grant High School
Associate of Science - Psychology
Portland Community College
Retail Management Certificate -
Umpqua Community College
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