William (Paul) Bradley
Uniontown
Summary
Results-driven Field Manager with a strong background in supervising installs, leading technicians to provide and foster high-quality customer support and service. Utilizes strategic planning and team leadership to drive company success. Known for implementing training initiatives that elevate team performance and improve service delivery, contributing to increased client satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Field Manager
Castle Garage Doors
11.2023 - Current
- Supervised installations, ensuring compliance with safety standards and quality control measures.
- Coordinated daily operations, optimizing workflow and increasing team efficiency in service delivery.
- Trained new technicians on best practices for garage door installation and repair techniques.
- Conducted regular site inspections to identify potential issues and implement preventive maintenance strategies.
Field Manager
Precision Garage Door
07.2015 - 11.2023
- Supervised installation teams, ensuring compliance with safety standards and quality control measures.
- Led project planning meetings to align team objectives with customer expectations and timelines.
- Implemented training that enhanced employee skills and promoted a culture of continuous improvement.
- Led field service teams to ensure high-quality customer support and satisfaction.
- Developed training programs for technicians, enhancing skill sets and service efficiency.
- Implemented process improvements that reduced response times and increased operational effectiveness.
- Led technical team in diagnosing and resolving complex equipment issues.
- Mentored junior technicians, fostering skill development and knowledge transfer within the team.
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Fostered customer relationships through personalized service and product recommendations.
- Maintained accurate inventory levels using point-of-sale systems and stock management tools.
Education
Bachelor of Science - History
Kent State University
Kent, Ohio, OH05-2016
Associate of Arts - Geography
Kent State University
Kent, Ohio, OH05-2015
High School Diploma -
Tallmadge High School
Tallmadge, OH05-2003
Skills
- Project coordination
- Field operations
- Team leadership
- Stock oversight
- Maintenance planning for Vehicles
- Schedule coordination
- Staff training
- Client support
- Office administration and documentation
- Employee training
- Task delegation
- Staff hiring and training
Certification
IDEA- Residental Door Systems Technician
Timeline
Field Manager
Castle Garage Doors
11.2023 - Current
Field Manager
Precision Garage Door
07.2015 - 11.2023
Bachelor of Science - History
Kent State University
Associate of Arts - Geography
Kent State University
High School Diploma -
Tallmadge High School