William Ray Smith
Tulsa,OK
Summary
Reliable operations professional with extensive experience in rental agreements, fleet scheduling, and client relationship building. Skilled in contract administration, billing records, and maintenance coordination. Focused on accurate documentation, timely service, and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Rental Coordinator
Stewart Martin
Bixby, Oklahoma
03.2018 - 09.2026
- Reviewed rental contracts and customer account records to ensure compliance and accuracy.
- Arranged pickup, return, and delivery appointments with customers.
- Explained rental terms, pricing, and policy details to clients.
- Monitored fleet status and coordinated maintenance to ensure optimal service readiness.
- Resolved customer questions and rental issues promptly
- Updated billing records, invoices, and payment documentation
- Processed applications for potential renters in accordance with company policies.
- Verified customer identity and creditworthiness prior to approving rental requests.
- Assisted customers in selecting appropriate rental options based on their needs.
- Inspected rented equipment upon return for any damages or missing items.
- Monitored daily rental schedules and ensured timely delivery of products and services.
- Resolved customer complaints or disputes related to rentals in a professional manner.
- Coordinated preventative maintenance for all rented equipment.
- Prepared invoices for each completed transaction and collected payments from customers.
- Explained policies and reviewed documentation to obtain signatures.
- Recruited and trained new employees to meet job requirements.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Cultivated professional relationships with suppliers and key clients to enhance business development opportunities.
Service Manager
H&e Equipment Services Inc.
Tulsa, Oklahoma
06.2004 - 03.2017
- Supervised service technicians in construction equipment rental shop
- Coordinated repair orders for H&e Equipment Services service department
- Scheduled preventive maintenance on rental fleet equipment
- Inspected machinery before dispatch to customers
- Reviewed work orders and service requests for accuracy
- Communicated repair status with customers and branch staff
- Enforced safety procedures in service bays
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Motivated and supported employees to maintain low turnover.
- Hired and trained service department staff to drive performance.
- Collaborated with customers to offer solutions to service needs.
- Created written estimates and obtained customer consent to proceed.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Created standard operating procedures for all service functions.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Performed root cause analysis on recurring problems encountered by customers.
- Monitored employee performance through key metrics analysis.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Guided department employees on changes from management.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Prepared and managed the service department budget, optimizing expenses to increase profitability.
Education
High School Diploma -
Monette
Arkansas05-1981
Skills
- Rental agreements
- Fleet scheduling
- Billing records
- Maintenance coordination
- Equipment inspection
- Customer relations
- Contract administration
- Scheduling and planning
- Client relationship building
- Reservations
- Rental agreement
Timeline
Rental Coordinator
Stewart Martin
03.2018 - 09.2026
Service Manager
H&e Equipment Services Inc.
06.2004 - 03.2017
High School Diploma -
Monette