Summary
Overview
Work History
Education
Skills
Timeline
Generic

Josephine Effah

Ocean Township ,NJ

Summary

Acting as a central point of contact for Patients, managing as well as coordinating their healthcare needs by monitoring treatment plans, educating them and answering questions and addressing concerns to the management team.Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and ensuring quality patient care. Communicate to members through phone and discuss care plan and answer any questions they might have.Educate members through out their care and encourage them through the process.Assessment and screenings for members and documentation of their care needs.

Overview

4
4
years of professional experience

Work History

Lead Care Cordinator

Grace health services
Edison, NJ
01.2022 - 01.2025
  • Maintained clean and well-organized environment for client happiness and safety.
  • Scheduled appointments and recorded Data
  • Performed member outreach by phone and visitation
  • Advocate for residents rights when needed or requested
  • Responded promptly to emergency situations related to patient health or safety risks.
  • Hospice care experience and tracked metrics

Customer Service Personnel

Macy's Inc.
Nepune, NJ
03.2021 - 01.2022
  • Answered questions from customers etc
  • Processed daily orders
  • Resolved complaints and concerns of clients
  • Providing information about company’s policies, products and services
  • Maintained records and collected feedbacks.

Education

Associate of Arts - Entrepreneurship

Kumasi Polytechnic
Ghana
05-2011

High School Diploma -

Academy High School
Ghana
05-2005

Skills

  • Documenting and maintaining records
  • Ensure assisted living monitoring
  • Assessment and screening
  • Medication assistance
  • Compassionate communication
  • Healthcare scheduling
  • Healthcare software proficiency
  • Nutrition planning and care plan
  • Teamwork and reporting to Management

Timeline

Lead Care Cordinator

Grace health services
01.2022 - 01.2025

Customer Service Personnel

Macy's Inc.
03.2021 - 01.2022

Associate of Arts - Entrepreneurship

Kumasi Polytechnic

High School Diploma -

Academy High School
Josephine Effah