Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Williams Sosa

Miami,FL

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Valet Parker

magnum parking solutions
Miami, Florida
01.2015 - 02.2017
  • Parked vehicles efficiently in designated areas.
  • Assisted guests with luggage and personal items.
  • Communicated wait times to guests clearly and courteously.
  • Ensured vehicle security during parking and retrieval processes.
  • Coordinated with team members for smooth vehicle flow.

Supervisor Lead Driver

Cano Health
Miami, Florida
02.2017 - 02.2022
  • Supervised daily operations to ensure efficient patient care delivery.
  • Trained and mentored team members on best practices and protocols.
  • Coordinated schedules and workflows for optimal resource allocation.
  • Implemented quality assurance procedures to maintain service standards.
  • Facilitated communication between staff and management for effective problem-solving.
  • Organized team meetings to discuss policy changes and operational updates.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.

Uber Partner

Uber
Miami, Florida
02.2022 - Current
  • Provided excellent customer service to riders during trips.
  • Managed ride requests using the Uber driver app effectively.
  • Ensured vehicle cleanliness and maintenance before each trip.
  • Communicated with riders to confirm pick-up and drop-off details.

Education

High School Diploma -

Facultad Martires De Barbados
Cuba
06-2002

Skills

  • Customer service
  • Ride request management
  • Navigation proficiency
  • Platform adherence
  • Vehicle maintenance
  • Route optimization
  • Customer relationship management
  • Effective communication
  • Problem solving
  • Flexibility
  • Punctuality

Certification

  • Security license D and G

Timeline

Uber Partner

Uber
02.2022 - Current

Supervisor Lead Driver

Cano Health
02.2017 - 02.2022

Valet Parker

magnum parking solutions
01.2015 - 02.2017

High School Diploma -

Facultad Martires De Barbados

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