William (Sam) Haynes
New Braunfels,TX
Summary
Skilled Salesman/ Agent, experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Accomplished Sales Manager offering 12+ years of experience developing and maximizing sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
21
21
years of professional experience
Work History
Agency Owner/Lead Agent
Farmers Insurance Exchange
Wimberley, TX
10.2013 - Current
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Established strong customer relationships, building recommendations and loyalty.
- Used software (adobe, word, excel, office) to prepare sales reports containing customer information related to products and services purchased.
- Generated leads for sales and rental properties through cold calls and referrals.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Conducted annual reviews of existing policies to update information.
- Researched and identified potential new markets.
Internet Sales and Marketing Manager
ACI (American Casualty Insurance)
Austin
01.2011 - 09.2013
- Created and managed social media campaigns to increase brand engagement.
- Conducted market research to identify new opportunities and target markets.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Responded to internet inquiries and phone calls in timely matter.
- Increased sales and customer satisfaction through personalized servicing.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
Assistant General Manager
Maggie Mae’s
Austin, TX
03.2003 - 10.2010
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 100% improvement over prior onboarding process.
Education
No Degree Earned - Business/Science
Texas State University
San Marcos, TXNo Degree Earned - Business Finance
Austin Community College
Austin, TXHigh School Diploma - General Education
Wimberley High School
Wimberley, TX05.2001
Skills
- Operational Planning
- Franchise Operations
- Oversee Producers
- Administering Payroll
- Revenue Generation
- Customer Relations
- Risk Management
- Customer Service
- Employee Training
- Staff Management
- Business Marketing
- Relationship Building
- New Business Development
- Sales Planning
- Sales Development
Timeline
Agency Owner/Lead Agent
Farmers Insurance Exchange
10.2013 - Current
Internet Sales and Marketing Manager
ACI (American Casualty Insurance)
01.2011 - 09.2013
Assistant General Manager
Maggie Mae’s
03.2003 - 10.2010
No Degree Earned - Business/Science
Texas State University
No Degree Earned - Business Finance
Austin Community College
High School Diploma - General Education
Wimberley High School