William Sawyer Okey
North Charleston,SC
Summary
Encouraging employee and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Very comfortable with technology and Point Of Sale systems. I have used and know over 6 POS systems in the last few years.
Overview
4
4
years of professional experience
Work History
Beverage Store Manager
Barrel House Spirits
02.2022 - 12.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Server
EVO Pizzeria
03.2022 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Bakery Manager
EVO Craft Bakery
01.2021 - 03.2022
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Coordinated catering orders for special events such as weddings or corporate functions while maintaining exceptional levels of customer satisfaction throughout the entire process.
Bartender
Halls Chophouse
05.2020 - 12.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Education
No Degree - Business
Front Range Community College
Westminster, COHigh School Diploma -
South Aiken High School
Aiken, SC06.2011
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Customer Service Management
- Training and mentoring
- Team Leadership
- Outstanding communication skills
- POS Systems
- Work Planning and Prioritization
- Documentation And Reporting
- Relationship building and management
Timeline
Server
EVO Pizzeria
03.2022 - 10.2023
Beverage Store Manager
Barrel House Spirits
02.2022 - 12.2023
Bakery Manager
EVO Craft Bakery
01.2021 - 03.2022
Bartender
Halls Chophouse
05.2020 - 12.2021
No Degree - Business
Front Range Community College
High School Diploma -
South Aiken High School
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