Summary
Overview
Work History
Education
Skills
Languages
Timeline
StoreManager

William Sean Ward

Moore,OK

Summary

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

12
12
years of professional experience

Work History

Store Manager

Moore Liquor
02.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.

Sales Associate

Moore Liquor
03.2020 - 02.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.

Sales Associate

Dick's Sporting Goods, Inc
01.2014 - 03.2020
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.

Education

Associate of Science - Enterprise Development

OSU-OKC
Oklahoma City, OK
05-2019

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Store opening and closing
  • Outstanding communication skills
  • Team leadership

Languages

English
Native or Bilingual

Timeline

Store Manager

Moore Liquor
02.2024 - Current

Sales Associate

Moore Liquor
03.2020 - 02.2024

Sales Associate

Dick's Sporting Goods, Inc
01.2014 - 03.2020

Associate of Science - Enterprise Development

OSU-OKC

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