Williams F. Donelson
Houston,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Community Liaison
Alliance A- Plus Home Health Care, Inc
2017.10 - 2023.12
- Developed and implemented strategies to address community concerns, resulting in increased trust and satisfaction.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Established relationships with key stakeholders, enabling more efficient coordination of services within the community.
- Served as a liaison between different departments internally ensuring maximum efficiency in addressing community needs.
- Increased awareness of available programs and services through targeted outreach efforts, leading to higher participation rates.
- Transported or accompanied clients to scheduled health appointments or referral sites.
- Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
Billing Administrator
Alliance A-Plus Home Health Care, Inc
2012.06 - 2017.10
- Ensured timely payments by closely monitoring account balances and following up on overdue invoices.
- Submitted Billing to Molina, Superior, Ameri-Group and TMHP portal.
- Billed Attendant Work Hours Through Data Logic Billing Portal, (Vesta).
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Managed complex billing situations with a high level of professionalism, resolving disputes and maintaining client satisfaction.
- Maintained strict confidentiality of client financial information, adhering to relevant data protection laws and company policies.
Education
Bachelor of Arts - Agriculture Economics
Prairie View A & M University
Prairie View, TX05.2012
High School Diploma -
Bishop Dunn Catholic High School
3900 Rugged Dr. Dallas, TX 7522405.2007
Skills
- Social Services
- Community-based resources
- Progress Monitoring
- MS Office
- Microsoft Office proficiency
- Problem-Solving
- Report Preparation
- Community Outreach
- Cross-cultural understanding
Certification
- Department Of Public Safety Training - December, 23
Running
Excellent computer skills, excel, word, networks, data entry, promptness.
aids with financial flow and IT difficulties.
Engaging with dissatisfied on-call personnel requires customer service skills.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Community Liaison
Alliance A- Plus Home Health Care, Inc
2017.10 - 2023.12
Billing Administrator
Alliance A-Plus Home Health Care, Inc
2012.06 - 2017.10
Bachelor of Arts - Agriculture Economics
Prairie View A & M University
High School Diploma -
Bishop Dunn Catholic High School
- Department Of Public Safety Training - December, 23
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