William T McCool

• Guided customers through this initial specification of new business jets while exceeding margins and delivering their new A/C on time through careful route planning and time management skills.
• Enhanced customer satisfaction by ensuring timely and accurate deliveries.
• Managed complex delivery for given clients and supervised book of business across multiple accounts.
• Adhered strictly to company guidelines on personal appearance, vehicle cleanliness, and overall professionalism while representing the organization in public settings.
• Trained new delivery executives on company policies, procedures, and best practices for successful job performance.
• Supported fellow team members during busy periods by assisting with additional deliveries when necessary.

• Collaborated with team members to meet tight deadlines during peak aircraft delivery periods.
• Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
• Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
• Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
• Ensured customer satisfaction with ontime aircraft deliveries while, maintaining a professional demeanor.
• Obtained signatures for delivery documents and packages.

Leading the completions avionics checkout team. Through the systems checkout and flight testing of new business aircraft.

Identifying discrepancies and corrective action to ensure on time deliveries of customer aircraft.

Conducted regular system audits to identify areas for improvement, leading to enhanced performance and reliability.

Developed user training materials for new applications, increasing employee proficiency and reducing support requests.

Collaborated with cross-functional teams to identify and resolve system-related issues, improving overall performance.

• Performed inspection, troubleshooting and diagnosis on Gulfstream, Falcon and Hawker business Aircraft.
• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
• Worked with diverse types of weather and ground conditions.

Working as maintenance chief converting King Air B100 from PT-6 engines to Walter ME 601 engines.

Performed fabrication new wire harnesses, engine cowling modification and engine oiling system. Worked with FAA conformity inspections while pursuing STC validation.

• Line maintenance technician performing overnight maintenance on A320, DC10, B727 and DC-9 Aircraft.
• Utilized technical manuals, schematics, and wiring diagrams to accurately diagnose issues with aircraft systems while adhering to industry standards for safety protocols.
• Conducted comprehensive post-maintenance tests to verify proper functioning of repaired systems, ensuring safe operation before returning to service.
• Assisted in the development of maintenance schedules, ensuring timely completion of all required tasks and minimizing operational disruptions.

Performing completion maintenance on Canada Air 601

• Collaborated with fellow technicians to complete complex repairs, effectively communicating throughout the process.
• Supported hangar operations by conducting inventory audits of tools and parts, managing supply levels as needed.