William T Pitchford
Summary
Well-coordinated parts professional possessing extensive knowledge of many different types of jobs in parts and in service, giving all customers and mechanics exceptional service and supporting individual needs. Organized and detailed sales and stock tracker attentive to accuracy and timeliness. Reliable team member with collaborative mindset and strong work ethic.
Overview
25
25
years of professional experience
Work History
Warehouse Manager/Parts Counter Person
Allegiance Trucks
02.2023 - 05.2023
- Looked up parts fot International,Cummins,and Cat
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Ordered parts for customers, repair shops and for other parts departments for use on their trucks and equipment.
- Processed and reshelved return orders, checking for discrepancies, potential usage and any damage issues.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
Parts Manager/Parts Counter Person
Bucks County International
06.2019 - 02.2023
- Looked up parts for International, Cummins, and Cat
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Maintained clean and neat parts counter and sales floor.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Trained and mentored junior employees on regulations, best practices and performance strategies.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Scheduled and monitored parts delivery drivers
Parts Manager/Back Counter/Front Counter/Driver
R&H Truck Parts And Service
09.2004 - 06.2019
- Looked up parts for International, Cummins, and Cat for mechanics, customers who came in the store and customers who called for delivery
- Motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- OSHA forklift trained, certified, and monitored employees in company
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Warmly welcomed customers upon approaching counter and placing orders.
Warehouse Manager/Driver
Swingset & Toy Warehouse
01.1998 - 05.2004
- Scheduled and drove transfers to four other stores
- Delivered and installed swingsets and toys to customers homes
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Unloaded trailers of wooden swingsets & and big plastic toys
- Coordinated with vendors and trucking companies to verify timely delivery of materials and supplies, avoiding delays.
- Helped clean and organize the other four stores warehouses
Education
High School Diploma -
Hunterdon Central Regional High School District
Flemington, NJ06.1999
Skills
- OSHA certified forklift trainer
- Loading and Unloading with a forklift/forklift operations
- Vendor Relationship Management
- Inventory Management
- Safety Oversight
- Shipping and Receiving
- Order Taking
- Looking up parts in parts catalogs
- Data Entry
- Attention to Detail
- Teamwork and Collaboration
- Quick learner
Additional Information
I worked in the same building for almost 20 years it was bought out twice to new owners but all the employees stayed. Had many different jobs there through the years. I am very knowledgeable with International Trucks been doing it since 2004. Pretty good with Cummins been doing that for four years. Very good at Cat been doing that for ten years. I have recently moved to Palm Bay, Florida from Flemington, New Jersey. I really want to get back into a truck dealership I like what I do. Thank you
Timeline
Warehouse Manager/Parts Counter Person
Allegiance Trucks
02.2023 - 05.2023
Parts Manager/Parts Counter Person
Bucks County International
06.2019 - 02.2023
Parts Manager/Back Counter/Front Counter/Driver
R&H Truck Parts And Service
09.2004 - 06.2019
Warehouse Manager/Driver
Swingset & Toy Warehouse
01.1998 - 05.2004
High School Diploma -
Hunterdon Central Regional High School District
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