Lorraine Welch
Hockley,TX
Summary
Warehouse and operations leader overseeing daily activity for about 130 employees across receiving, grading, shipping, auditing, and packing. Trusted to make opening-shift decisions, track KPIs, maintain inventory accuracy, and resolve workflow, staffing, and equipment issues to keep operations on schedule and standards on target.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Warehouse Manager
BookTrolls LLC
01.2010 - Current
- Operational Decision-Making: Serve as the opening Warehouse Manager, independently assessing operational needs and making time-sensitive decisions to maintain staffing, productivity, quality, and workflow before upper management is available.
- Workforce Leadership: Oversee daily warehouse operations for a workforce of approximately 130 employees, providing leadership and oversight to six managers and their department leads across multiple departments.
- Performance Monitoring: Monitor key performance indicators across receiving, grading, listing, auditing, order pulling, and packing to identify inefficiencies, resolve bottlenecks, and maintain operational standards.
- Tracked receiving metrics, including grader rejection rates and specification-related upgrades and downgrades, to inform operational adjustments.
- Monitored shipping performance metrics, identifying workflow issues related to order pulling, packing rates, and title discrepancies.
- Maintained staffing coverage by reviewing labor hours, attendance records, and employee schedules.
- Investigated process discrepancies through video analysis, enhancing training effectiveness and ensuring compliance.: Review camera footage to investigate process issues, support employee training, and reinforce established procedures.
- Logistics Coordination: Coordinate incoming and outgoing inventory shipments, including domestic and international freight and transfers to the company's London warehouse.
- Inventory & Tech Control: Oversee inventory accuracy across more than 1.5 million items, troubleshoot technical and equipment-related issues, and coordinate supply ordering for all departments.
- Staff Development: Recruit, hire, train, and develop employees and management personnel; serve as a certified forklift trainer.
- Executive Reporting: Review operational reports, communicate significant issues and corrective actions to upper management, and maintain standards for quality, productivity, and efficient warehouse operations.
- Satellite Operations: Previously managed the company's Arlington satellite warehouse for five years, overseeing staffing, training, inventory, supplies, equipment troubleshooting, and operational coordination; helped coordinate a three-day warehouse move.
Receiving Associate / Grader
BookTrolls
- Scanned and organized inventory, graded books to established standards, and maintained production requirements to ensure efficient receiving environment.
- Unloaded incoming book shipments for BookTrolls receiving area.
- Inspected used books for damage, wear, and missing covers.
- Sorted titles by condition, genre, and destination.
Grading Lead
BookTrolls
- Coordinated work assignments and trained graders to uphold high-quality grading standards, audited performance, and resolved issues with management.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Shipping Order Puller
BookTrolls
- Pulled 140 orders per hour, verified titles, and investigated unavailable items to ensure accurate fulfillment.
- Pulled customer book orders from BookTrolls warehouse shelves with order tickets.
- Scanned titles and verified ISBNs against BookTrolls packing lists.
- Packed book orders using protective materials and shipping supplies.
Receiving Manager
BookTrolls
- Conducted training for new hires and monitored department production while coordinating inbound shipments and preparing reports for daily communication of progress and issues to upper management.
- Managed incoming BookTrolls book shipments and verified packing slips.
- Inspected used books for damage, missing pages, and label accuracy.
- Sorted receiving stock by title, genre, and condition.
Audit Manager
BookTrolls
- Audited departments, reinforced quality and process standards, coached managers and employees on compliance, and prepared daily and weekly reports for oversight.
- Led audit planning for BookTrolls finance and operations reviews
- Reviewed records, invoices, and ledgers for compliance and accuracy
- Tested controls across sales, payments, and inventory processes
Night Shipping Manager / Opening Shipping Manager
BookTrolls
- Supervised shipping workflows, trained employees, monitored pulling and packing productivity, and resolved issues to ensure operational readiness.
- Managed daily shipping workflows for BookTrolls book orders.
- Coordinated packing, labeling, and outbound shipment preparation.
- Reviewed orders for accuracy before release to carriers.
Education
High School Diploma -
Rampart Highschool
Colorado Springs, CO01-2008
Skills
- Management & Leadership: Warehouse & Operations Management Multi-Department Leadership Recruiting, Training & Employee Development Workforce Scheduling & Attendance
- Logistics & Inventory: Inventory Control & Accuracy Receiving & Shipping Domestic & International Freight Supply Ordering
- Quality & Analytics: KPI & Performance Monitoring Quality Assurance & Auditing Technical Troubleshooting Operational Reporting Excel & Gmail
- Certified Forklift Trainer
- Forklift & Pallet Jack Operation
- Microsoft Excel
- Gmail
- Data Entry
- Operational Reporting
- Warehouse operations
- Inventory management
- KPI tracking
- Freight coordination
- Audit compliance
- Employee training
- Process improvement
- Workflow planning
- Equipment maintenance
- Clear communication
- Team leadership
- Conflict resolution
- Critical thinking
- Time management
- Reporting and correspondence
- Unpacking merchandise
- Staff management
- Safety monitoring
- Warehouse operation oversight
- Team building and leadership
- Space planning
- ERP software
- Production waste control
- Order picking and processing
- Production planning
- Safety standards
- Performance evaluations
- Financial tracking
- Inventory and stocking
- Collaborative teamwork
- Operations planning
- Delegating work
- Storage management
- Employee safety
- Team coaching
- Operations management
- Warehouse layout optimization
- Stock control
- Employee team supervision
- Mentoring and training
- Loading and unloading
- Hiring and training
- Lean principles
- Policy development
- Supplies inventory
- Budget controls
- Forklift operations
- Shipping and receiving
- Staff supervision
- Documentation
Certification
- Certified Forklift Trainer
Timeline
Warehouse Manager
BookTrolls LLC
01.2010 - Current
Receiving Associate / Grader
BookTrolls
Grading Lead
BookTrolls
Shipping Order Puller
BookTrolls
Receiving Manager
BookTrolls
Audit Manager
BookTrolls
Night Shipping Manager / Opening Shipping Manager
BookTrolls
High School Diploma -
Rampart Highschool