William Hassler
Mannington,NJ
Summary
Proven leader in client services and financial acumen, adept at strategy development and team oversight. At Del Mar Vacations, enhanced customer satisfaction and operational efficiency, leading to significant project successes. Skilled in negotiating and managing real estate transactions, consistently exceed expectations, fostering strong client and vendor relationships.
Overview
6
6
years of professional experience
Work History
Client Manager
Del Mar Vacations
Orleans, MA
09.2023 - Current
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems.
- Maintained detailed records 80+ client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
- Project manger for clients job request, coordinating, quoting, providing updates on requested work
- Invoicing and inspections of assigned properties
Operations Manager
Del Mar Vacations
Orleans, MA
02.2023 - 10.2023
- Supervised operations field staff and kept employees compliant with company policies and procedures.
- Interacted well with customers to build connections and nurture relationships.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed strong relationships with 20+ vendors throughout territory, resulting in better pricing and improved service quality.
Real Estate Agent
Today Real Estate
Harwich Port, MA
07.2021 - 09.2023
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline home buying process for clients.
Acquisition Manager
Sandyside Properties LLC
Yarmouth Port, MA
05.2021 - 02.2023
- Managed a team throughout Southeastern Massachusetts and Daytona Beach Florida
- Acquired off-market real estate deals through marketing campaigns & foreclosure auctions
- Managed cross-functional teams to successfully integrate newly acquired businesses into the company portfolio.
- Managed multiple CRM platforms while being responsible for new lead generation
- Conducted comprehensive due diligence investigations, ensuring thorough understanding of risks and benefits associated with each deal.
- Analyze and forecasted rehab budgets for long term projects
Real Estate Agent
Gibson Sotheby's Real Estate
Harwich Port, MA
07.2020 - 07.2021
Real Estate Agent
Coldwell Banker Residential Brokerage
Charlestown, MA
12.2019 - 07.2020
Real Estate Agent
Atlantic Real Estate
Boston, MA
07.2019 - 12.2019
Solar Energy Consultant
Solar Five
Lexington, MA
06.2018 - 07.2019
- Enhanced customer satisfaction by providing timely follow-ups and addressing concerns throughout installation process.
- Educated clients on benefits of solar energy, resulting in higher conversion rates from initial inquiries to closed deals.
- Assisted clients in navigating local permitting processes and securing financing options for their projects.
- Collaborated with engineers, designers, and installers to ensure seamless project execution and delivery.
Education
Bachelor of Arts - Environmental Studies
Eckerd College
St. Petersburg, FL05.2014
Skills
- Client Services - Ability to successfully communicate with clients and array of support teams
- Financial Acumen - Manage budgets for purchases and billings to/from both vendors and customers
- Territory Management - Manage and monitor all communications for assigned accounts
Timeline
Client Manager
Del Mar Vacations
09.2023 - Current
Operations Manager
Del Mar Vacations
02.2023 - 10.2023
Real Estate Agent
Today Real Estate
07.2021 - 09.2023
Acquisition Manager
Sandyside Properties LLC
05.2021 - 02.2023
Real Estate Agent
Gibson Sotheby's Real Estate
07.2020 - 07.2021
Real Estate Agent
Coldwell Banker Residential Brokerage
12.2019 - 07.2020
Real Estate Agent
Atlantic Real Estate
07.2019 - 12.2019
Solar Energy Consultant
Solar Five
06.2018 - 07.2019
Bachelor of Arts - Environmental Studies
Eckerd College