Dynamic professional with strong leadership skills in team development and effective communication. Proven ability to enhance operational efficiency and foster collaboration, driving impactful results in diverse environments.
Overview
17
17
years of professional experience
Work History
Coach
Walmart
Alcoa, TN
04.2024 - Current
Managed hiring, training, and mentoring processes for hourly associates in assigned area, ensuring equitable duty assignments, performance evaluations, recognition, and a commitment to diversity awareness.
Achieved improved associate satisfaction by addressing concerns through direct engagement. Resolved issues by researching and reviewing company policies, leading to effective solutions. Enhanced communication channels by actively seeking associate feedback in their work areas.
Achieved compliance with company policies and procedures by fostering accountability among hourly associates. Enhanced operational efficiency through thorough analysis and interpretation of reports. Strengthened asset protection and safety controls, resulting in reduced incidents. Maintained high quality assurance standards, ensuring consistent service delivery. Improved safety and operational reviews, leading to a safer work environment. Implemented effective action plans that addressed deficiencies promptly. Drove successful execution of company programs and strategic initiatives, enhancing overall performance.
Enforced company standards by mentoring hourly associates on best practices for addressing customer needs and complaints.
Oversaw stocking, rotation of merchandise, and removal of damaged goods while organizing product displays and securing high-shrink items to optimize sales performance.
Senior Manager, Realty Project Management
Walmart
Knoxville, TN
07.2022 - 04.2024
Achieved timely project delivery and budget compliance through effective management of sales and project budgets. Delivered sustainable and efficient schedules for project execution. Facilitated communication between internal and external teams regarding supply updates and solutions. Strengthened vendor relationships to optimize sourcing and installation processes for materials.
Achieved alignment with company policies and procedures by integrating ethical standards into business strategies. Cultivated an environment of open communication, enabling team members to express concerns and suggestions. Enhanced operational integrity by coaching colleagues on the application of company values in executing business practices.
Demonstrated proficiency in developing, executing, and refining action plans by providing expert advice, supporting customer and business objectives, and building consensus around strategic perspectives.
Achieved successful implementation of business solutions through effective stakeholder engagement. Identified and addressed business needs, leading to streamlined processes. Enhanced organizational adaptability by recognizing and leveraging improvement opportunities.
Realty Project Coach
Walmart
Knoxville, TN
10.2021 - 07.2022
Oversaw review of new modular plans and merchandise placement, advising on staff assignments to meet company goals while ensuring timely and accurate merchandise display and operational equipment installation.
Achieved successful implementation of real estate plans for project facilities through effective requirement identification. Navigated project challenges by fostering collaboration among stakeholders and aligning timelines with corporate strategies. Drove the creation and maintenance of facility design plans, ensuring compliance with all design process steps.
Coach
Walmart
Alcoa, TN
08.2017 - 10.2021
Managed the grocery, fresh, gm, front end, and stocking areas of the store, across three different stores.
Managed hiring, training, and mentoring processes for hourly associates in assigned area, ensuring equitable duty assignments, performance evaluations, recognition, and a commitment to diversity awareness.
Achieved improved associate satisfaction by addressing concerns through direct engagement. Resolved issues by researching and reviewing company policies, leading to effective solutions. Enhanced communication channels by actively seeking associate feedback in their work areas.
Achieved compliance with company policies and procedures by fostering accountability among hourly associates. Enhanced operational efficiency through thorough analysis and interpretation of reports. Strengthened asset protection and safety controls, resulting in reduced incidents. Maintained high quality assurance standards, ensuring consistent service delivery. Improved safety and operational reviews, leading to a safer work environment. Implemented effective action plans that addressed deficiencies promptly. Drove successful execution of company programs and strategic initiatives, enhancing overall performance.
Enforced company standards by mentoring hourly associates on best practices for addressing customer needs and complaints.
Oversaw stocking, rotation of merchandise, and removal of damaged goods while organizing product displays and securing high-shrink items to optimize sales performance.
Assistant Store Manager
Food City
Knoxville, TN
10.2008 - 08.2017
Held various roles in time at the company including lead assistant store manager, produce manager, dairy manager, stocking manager, and day stocker.
Supervised daily operations, ensuring high standards of customer service and store presentation.
Trained and mentored staff, fostering a collaborative work environment to enhance team performance.
Implemented inventory management strategies, optimizing stock levels and reducing waste.
Analyzed sales data to identify trends, adjusting merchandising strategies to maximize revenue.