Willian Jimenez
Santa
Summary
Dynamic trainer with extensive experience at Teleperformance, specializing in new hire development and performance evaluation. Proven ability to enhance productivity through creative problem solving and effective feedback delivery. Skilled in managing high-pressure situations while fostering strong client relationships, resulting in increased customer loyalty and satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Trainer - Lowes
Teleperformance
11.2024 - 03.2025
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Trainer - Hilton
Teleperformance
01.2022 - 11.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Supervisor of Operations - Hilton
Teleperformance
02.2021 - 12.2021
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Customer Service Representative - Doordash
Teleperformance
12.2019 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Agent Representative
Teleperformance
04.2019 - 12.2019
- Provided exceptional customer service, resulting in high levels of customer satisfaction and repeat business.
- Increased sales revenue by developing and maintaining strong client relationships.
Customer Service Agent
Teleperformance
08.2016 - 04.2019
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Education
No Degree - Emotional Intelligence
Emotional Intelligence Course
Teleperformance04-2024
No Degree - English Language
European Academy
San Tecla08-2016
High School Diploma -
Liceo Cristiano Flavio Josefo
Santa Tecla La Libertad12-2014
Skills
- Planning and coordination
- Creative problem solving
- Group and individual instruction
- Feedback delivery
- New hire training
- Results Driven
- work under pressure
Certification
AI Coaching
Sales Academy
Trainex
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Trainer - Lowes
Teleperformance
11.2024 - 03.2025
Trainer - Hilton
Teleperformance
01.2022 - 11.2024
Supervisor of Operations - Hilton
Teleperformance
02.2021 - 12.2021
Customer Service Representative - Doordash
Teleperformance
12.2019 - 08.2020
Sales Agent Representative
Teleperformance
04.2019 - 12.2019
Customer Service Agent
Teleperformance
08.2016 - 04.2019
No Degree - Emotional Intelligence
Emotional Intelligence Course
No Degree - English Language
European Academy
High School Diploma -
Liceo Cristiano Flavio Josefo
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