Willie Brown

• Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
• Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
• Handled complaints from customers by empathetically listening, recording details and offering solutions.
• Answered customer questions and addressed problems and complaints in person and via phone.
• Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
• Provided leadership support during peak business hours by motivating staff members to meet targets.

Secured loads to prevent shifting or damage to items.

• Identified and troubleshot issues with equipment and completed basic repairs to restore functionality.
• Performed inventory cycle counts on quick basis and recorded information in company system.
• Documented weight and destination production data in detailed daily logs for management review.
• Used equipment such as loaders, hand trucks, forklifts and cranes safely.
• Visually assessed materials for conformance to quality standards and shipping orders, removing nonconforming products and reporting for further action.
• Employed hand signals to communicate effectively with coworkers operating transport vehicles and direct movements from floor.
• Collaborated in team environment to maintain high levels of productivity.

• Maintained endurance while applying strength and using hand-eye coordination to increase productivity and quality.
• Reviewed work order documents, technical models and requirements and specifications to complete precise cuts and achieve accurate results.
• Prioritized safety and wore personal protective equipment when handling hazardous materials including noxious, silica and mineral dust.
• Cut, ground, sanded and polished stones
• Addressed rough areas with sanding tools to provide smooth surfaces and edges.
• Planned and executed all projects.
• Monitored multiple databases to keep track of all company inventory.

• Cleaned drains and plumbing fixtures.
• Installed and repaired gas lines and hot and cold water lines.
• Installed and replaced water heaters, drain pipes and water supply lines.
• Hoisted loads using slings, chains, shackles, hooks, cables and other rigging equipment.
• Installed and inspected new and existing plumbing lines up to 12 inches in diameter.
• Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.
• Created and submitted daily reports on progress of all plumbing projects.
• Cut openings in walls and floors to accommodate pipe and pipe fittings.
• Kept supervisor informed of job progress and material requirements
• Cut materials to specified sizes for installation using power saws and tile cutters.