Devin Ho
U.S. Customs And Border Protection Officer (Applicant)
Costa Mesa,CA
Summary
Bringing empathy and dedication to supporting veterans' needs, combined with deep understanding of veterans' benefits and resources, and proficient in navigating complex systems and providing personalized guidance. Committed to leveraging these skills to make meaningful difference in lives of veterans and their families.
Overview
8
8
years of professional experience
Work History
Veterans Service Representative
Campaign Veterans of America
03.2021 - Current
- Evaluated performance data and implemented necessary adjustments, resulting in continuous improvement of service delivery to veterans.
- Utilized Microsoft utility programs to compose correspondence letters to explain current status of applications and request additional documentation.
- Increased accuracy in benefit determinations by thoroughly researching military records, medical documentation, and other relevant materials.
- Analyzed claims to determine percentage of disability, permanent and total disability and entitlement to compensation.
- Participated in regular professional development trainings to stay informed on changes affecting veterans'' access to appropriate benefits and resources.
- Educated community groups about veteran benefits, resources and services available through the VA to increase awareness of program offerings.
- Contributed to the development of internal policies and processes that improved overall efficiency within the office environment.
- Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
Air Traffic Controller Specialist Trainee
Federal Aviation Administration
10.2024 - 12.2024
- Maintained clear communication with pilots, ground crews, and other controllers to ensure smooth coordination of aircraft movements.
- Identified, analyzed, resolved and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes.
- Notified airport response personnel to be ready when emergency situations presented.
- Collaborated with fellow controllers to troubleshoot issues, ensuring prompt resolution of conflicts or system failures.
- Researched continually to stay up to date on new FAA rules and policies.
- Utilized communications systems to direct movement of pilots and ground personnel.
- Managed complex situations under pressure, demonstrating exceptional decision-making abilities for the safe management of aircraft.
Customer Service Host
The Boiling Crab
07.2017 - 09.2024
- Contributed to company growth by proactively identifying areas for process optimization within the department.
- Seamlessly adapted to changing business needs or priorities while remaining poised under pressure.
- Reduced wait times by effectively managing call queues and prioritizing urgent requests.
- Achieved consistent positive feedback from customers through empathetic listening and effective communication.
- Fostered an inclusive work environment that encouraged collaboration among diverse colleagues and promoted a positive company culture.
- Actively participated in ongoing professional development opportunities aimed at refining skillsets relevant to the role.
- Implemented new strategies for handling difficult situations, resulting in improved conflict resolution outcomes.
Education
No Degree - Business Management
Irvine Valley College
Irvine, CA 05.2001 -
Skills
Bilingual - Vietnamese
Safety measures
Timeline
Air Traffic Controller Specialist Trainee
Federal Aviation Administration
10.2024 - 12.2024
Veterans Service Representative
Campaign Veterans of America
03.2021 - Current
Customer Service Host
The Boiling Crab
07.2017 - 09.2024
No Degree - Business Management
Irvine Valley College
05.2001 -
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